IT & Systems Support
profilegroup ·www.profilegroup.co.nz
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The Opportunity
We are looking for a practical and people-oriented IT professional to join a permanent Level 1 and Level 2 technical support role. This position offers the chance to provide essential hands-on support to a mobile/field-based team who rely on their devices and systems every day. You will be the go-to expert for diagnosing and resolving hardware, software, connectivity, and data-related issues, while working with Microsoft Azure services in a hybrid environment that values autonomy and real impact.
The Company
This is an established New Zealand-based organisation that values technology as a key enabler for its operational teams. With a strong focus on reliable systems and user support, the business offers a stable, people-centric culture where your contributions directly support frontline staff and business continuity.
The Role
Apply now via SEEK and take the next step in your career. To find out more, contact Alastair McLae at ali@profilegroup.co.nz or 021 191 4157
#SCR-ali
We are looking for a practical and people-oriented IT professional to join a permanent Level 1 and Level 2 technical support role. This position offers the chance to provide essential hands-on support to a mobile/field-based team who rely on their devices and systems every day. You will be the go-to expert for diagnosing and resolving hardware, software, connectivity, and data-related issues, while working with Microsoft Azure services in a hybrid environment that values autonomy and real impact.
The Company
This is an established New Zealand-based organisation that values technology as a key enabler for its operational teams. With a strong focus on reliable systems and user support, the business offers a stable, people-centric culture where your contributions directly support frontline staff and business continuity.
The Role
- Act as the primary point of contact for IT queries and Level 1/Level 2 support requests from a team of field-based users relying on company-issued hardware and data systems.
- Diagnose and resolve hardware faults, software issues, app problems, connectivity (mobile/Wi-Fi), data capture/sync failures, and configuration challenges on tablets, rugged devices, scanners, and related peripherals.
- Provide clear, patient guidance and training to non-technical users via phone, video, or in-person as required.
- Utilise Microsoft Azure services to investigate and resolve cloud-side issues affecting device functionality and data flows.
- Handle device provisioning, configuration, resets, firmware updates, and basic maintenance.
- Log, prioritise, and manage support tickets while contributing to a shared knowledge base of common solutions.
- Escalate complex issues appropriately while keeping users informed.
- Promote basic security awareness and best practices on user devices.
- Proven experience in an IT support or helpdesk role at Level 1 and/or Level 2, with strong troubleshooting skills for hardware devices, mobile/tablet operating systems, connectivity, and business applications.
- Practical experience with Microsoft Azure (administration, troubleshooting, or cloud-connected devices) or demonstrable ability to ramp up quickly.
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
- Self-motivated, organised, and comfortable working with minimal supervision.
- Full, clean New Zealand driver’s licence is highly desirable.
- Exposure to supporting remote or mobile users and Mobile Device Management tools (Intune or similar) would be advantageous.
- Familiarity with data processing workflows or basic web/software security principles is a plus.
- Candidates will need valid working rights for New Zealand.
Apply now via SEEK and take the next step in your career. To find out more, contact Alastair McLae at ali@profilegroup.co.nz or 021 191 4157
#SCR-ali
Frequently asked questions
Who is hiring for the IT & Systems Support role?
profilegroup is hiring for the IT & Systems Support position, a Shazamme client. Apply directly on the employer's career site.
Where is the IT & Systems Support job located?
The IT & Systems Support role with profilegroup is based in Christchurch, NZ. The role is hybrid-friendly.
Is the IT & Systems Support role remote?
Yes — the IT & Systems Support position at profilegroup is hybrid. Candidates based in NZ are preferred.
Is the IT & Systems Support role full-time or contract?
This is a full time position at profilegroup.
What experience level is the IT & Systems Support role?
The IT & Systems Support position is aimed at mid-level candidates.
How do I apply for the IT & Systems Support role at profilegroup?
Apply directly on profilegroup's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.