Helpline Support Worker

Do you have a passion for supporting rangatahi and want to make a meaningful impact through direct crisis intervention and clinical support? This is your opportunity to work with Youthline’s Helpline Services Team in a structured, high-impact role.

About the Role
As a Helpline Support Worker, you’ll be on the frontline providing essential support to young people accessing Youthline’s Helpline through text, phone, email, and webchat. You’ll also be a key support to Helpline Volunteers, providing mentoring, clinical guidance, and helping to manage risk in real-time.
This is a permanent, full-time role on a 4x4 roster (four days on, four days off).

• Afternoon shifts (2:00pm – 10:30pm)

You’ll need to be confident in risk assessment, decision-making, and coaching others - often autonomously.
Key Responsibilities:

• Deliver person-centred, strength-based support to Helpline clients
• Provide clinical leadership and mentoring to Helpline Volunteers
• Conduct and guide risk assessments and escalate as required
• Maintain quality documentation and contribute to continuous improvement
• Support a positive, inclusive, and safe team environment

What You’ll Bring:

• Registration under the HPCA Act, NZAC, DAPAANZ, or SWRB
• Experience in a mental health, counselling, or crisis support role
• Strong risk assessment and clinical decision-making skills
• Empathy, emotional regulation, and the ability to lead under pressure
• Experience working in telehealth is highly desirable

What’s on Offer:

• The chance to make a direct impact on the wellbeing of rangatahi in Aotearoa
• A strong clinical team culture with support and supervision
• Hybrid working structure offering both in-office and remote shifts
• Work for a mission-driven organisation deeply rooted in community

This is a vital, rewarding position for someone who thrives in high-trust environments and believes in the power of connection, whanaungatanga, and youth-led support.

Apply Today!!
Or for a confidential discussion or to express your interest, please contact:
Robbie McKenzie
Director, RWR Health
P: 027 519 4993
E: robbiem@rwrhealth.co.nz