Senior Medical Receptionist

RWR Health & this Senior Medical Administrator opportunity
At RWR Health, we connect exceptional professionals with high-impact roles across New Zealand’s most respected Primary Care organisations. We partner with clinics that value quality care, strong culture and operational excellence — and this opportunity reflects exactly that.

We are proud to be recruiting a Senior Medical Administrator for an outstanding General Practice and Urgent Care clinic based in the heart of Remuera, Auckland. This is a senior role within a busy, patient-focused environment, offering scope to influence and make a genuine difference to both patient experience and team performance.

What we are looking for
We are seeking an experienced and confident Senior Medical Administrator who thrives in a fast-paced General Practice and Urgent Care setting.
This role requires a strong operational mindset, excellent communication skills and the ability to lead by example. You will be a trusted point of reference for reception and administration staff, supporting daily clinic flow while ensuring high standards of service, accuracy and professionalism are consistently maintained.

The opportunity 
As Senior Medical Administrator, you will

• Provide senior-level administrative support across General Practice and Urgent Care services
• Act as a key escalation point for reception staff, supporting complex queries and problem-solving
• Support and reception team members, fostering a positive and high-performing front-desk culture
• Utilise Medtech Evolution confidently and accurately for patient management, billing and reporting
• Support efficient clinic flow, appointment management and patient communication
• Maintain high standards of data accuracy, confidentiality and compliance
• Assist with leave cover and roster flexibility as required
• Work closely with clinical and management teams to support smooth day-to-day operations

Your background
To succeed in this role, you will bring:

• Minimum of 2 years’ experience in General Practice and/or Urgent Care administration
• Proven, competent experience using Medtech Evolution
• Excellent command of the English language, with strong written, verbal and comprehension skills
• Outstanding people skills, with the confidence and capability to lead and train reception staff
• Strong organisational skills and the ability to prioritise effectively in a busy setting
• A calm, professional approach with patients, clinicians and colleagues • Flexibility to assist with leave cover when required
• Full legal right to work in New Zealand

Why this organisation?
This is a fantastic opportunity to join a well-established, patient-centred clinic in a premium Auckland location, where professionalism, teamwork and quality care are genuinely valued.

You’ll benefit from:

• A supportive and collaborative clinical and management team
• A predominantly Monday to Friday role, with occasional weekend days required 
• A respected General Practice and Urgent Care with a strong community reputation
• A senior position with real influence and leadership responsibility
• A varied and engaging role where no two days are the same
• The opportunity to further develop your leadership and administrative expertise

Ready to take this next step?
If you are an experienced Medical Administrator who meets the background criteria and feel ready to step into a senior, influential role within a high-quality Primary Care and Urgent Care environment, we would love to hear from you.

RWR HEALTH
If this role is not quite right for you, please visit our website to view all current opportunities: https://www.rwrhealth.com/
If you would like a confidential phone discussion about this role or your wider career plans, please get in touch.
Know someone who would be a great fit? We offer $500 cash for successful referrals: https://www.rwrhealth.com/job-seekers/candidate-referrals

Lewis Howells
E: lewish@rwrhealth.co.nz M: +64 22 588 7252
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