Helpline Clinical Practitioner

RWR Health JobAdder ·www.rwrhealth.com

Location Auckland, Auckland, New Zealand
Work type Hybrid
Type Full time
Level Mid
Source Shazamme
Psychology / Counselling & Social Work
Apply direct
Helpline Clinical Practitioner 
In partnership with Youthline & RWR Health

Are you a fully registered mental health professional with a passion for youth wellbeing? Join Youthline’s national Helpline team as a Helpline Clinical Practitioner and make meaningful impact.

Youthline, in partnership with RWR Health, is seeking experienced and compassionate practitioners to provide clinical support, risk assessment, and guidance to young people and volunteer counsellors across Aotearoa. This is an exciting opportunity to contribute to a vital national service in a flexible, part time capacity.

What You’ll Be Doing:
  • Providing clinical assessment and support across multiple Helpline platforms including phone, text, email, and webchat
  • Responding to disclosures of risk and supporting safe, person-centred outcomes
  • Supporting, mentoring, and providing guidance to volunteers and trainees on shift
  • Participating in clinical incident reviews and maintaining best-practice clinical standards
  • Working remotely with a supportive, nationwide team of professionals
What We’re Looking For:
You must be a fully registered practitioner under the HPCA Act or a:
  • Fully registered Social Worker
  • Fully registered member of NZAC (Counsellor)
  • Fully registered DAPAANZ practitioner (Alcohol & Other Drug/Gambling)
You’ll also bring:
  • Proven experience in the mental health sector with a sound therapeutic approach
  • A calm, empathetic and strengths-based approach to working with youth
  • Strong clinical judgement and the ability to manage demand under pressure
  • Clear written and verbal communication skills
  • Confidence working in a digital or telehealth environment (preferred)
Why Join Us?
  • 4 Days on, 4 Days off Morning and Afternoon roster
  • Be part of a purpose-driven organisation with a national reach
  • Supportive team environment with access to regular supervision and training
  • Make a direct impact on the wellbeing of young people and communities
About Youthline:
Youthline has been supporting young people in Aotearoa for over 50 years through its 24/7 Helpline and wraparound wellbeing services. As a trusted leader in youth mental health, Youthline’s vision is to create communities where all young people feel accepted, supported, and inspired.

How to Apply:
Apply via this advertisement today, or for a confidential chat about this position please contact:

Robbie McKenzie
Director | RWR Health
robbiem@rwrhealth.co.nz | 027 519 4993

Join us and be part of a nationwide movement to empower young people, one conversation at a time.

Frequently asked questions

Who is hiring for the Helpline Clinical Practitioner role?
RWR Health JobAdder is hiring for the Helpline Clinical Practitioner position, a Shazamme client. Apply directly on the employer's career site.
Where is the Helpline Clinical Practitioner job located?
The Helpline Clinical Practitioner role with RWR Health JobAdder is based in Auckland, NZ. The role is hybrid-friendly.
Is the Helpline Clinical Practitioner role remote?
Yes — the Helpline Clinical Practitioner position at RWR Health JobAdder is hybrid. Candidates based in NZ are preferred.
Is the Helpline Clinical Practitioner role full-time or contract?
This is a full time position at RWR Health JobAdder.
What experience level is the Helpline Clinical Practitioner role?
The Helpline Clinical Practitioner position is aimed at mid-level candidates.
How do I apply for the Helpline Clinical Practitioner role at RWR Health JobAdder?
Apply directly on RWR Health JobAdder's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct