Customer Service & Logistics Coordinator

Customer Service & Logistics Coordinator
$80,000 - $90,000 + Super
12 Month Fixed Term Contract
Mascot Office with WFH flexibility

About the Client:

Our client is a growing global healthcare business that distributes its products nationally through a dedicated third-party logistics partner. They work closely with clinics, prescribing doctors and nurses to ensure a smooth, reliable ordering experience. The business is entering a period of growth and modernisation, with new systems and processes being introduced to support the team. They pride themselves on a close-knit, collaborative culture where new team members are given the tools and support to succeed.

Key Responsibilities:

• Manage the end-to-end order process, from account setup and order submission through to returns and tracking.
• Act as the primary liaison between the business, the logistics partner and customers, resolving delivery issues and account queries promptly.
• Monitor and reconcile inventory levels and manage supply chain reporting.
• Maintain accurate customer and pricing data, and produce daily sales, open order and delivery status reports.
• Coordinate the logistics of training products and conference materials.

Requirements:

• Experience in a customer service and / or logistics coordination role, ideally in a product distribution or healthcare environment.
• A diligent, positive and adaptable mindset matters more than existing systems knowledge.
• SAP and Salesforce experience is desirable but not essential, full training will be provided.
• High attention to detail, strong organisational skills, and the ability to juggle multiple priorities under pressure.
• Confident communicator, comfortable dealing with customers, internal teams and external partners via phone and email.
• A proactive, team-first attitude with a genuine drive to deliver excellent customer outcomes.

If this role sounds of interest to you, please apply now for immediate consideration!