General Manager - Retail (CONFIDENTIAL SEARCH, DO NOT ADVERTISE)

Monroe Consulting Group, an Executive Recruitment firm, is partnering with an organisation in the Professional Services industry to hire a General Manager – Retail. This opportunity is based in Sarawak.
Position Overview
The General Manager is responsible for overseeing the overall management and operations of a retail complex, ensuring seamless day-to-day operations and service excellence.
This role plays a critical part in driving financial performance, tenant satisfaction, operational efficiency, and long-term asset value.
Key Responsibilities

• Financial Management: Oversee the financial performance of the retail centre, including budgeting, forecasting, and reporting.
• Tenant Management: Manage relationships with tenants, negotiate leases, and ensure tenant satisfaction.
• Building Management: Ensure the efficient and safe operation of the retail centre, including maintenance, repairs, and security.
• Marketing and Events: Develop and implement marketing strategies to attract and retain customers, and organize events and promotions.
• Customer Service: Foster a positive and welcoming environment for customers, ensuring exceptional customer service.
• Administration: Manage administrative tasks, including HR, IT, and legal compliance.
• Staff Management: Recruit, train, and develop a high-performing team of staff.

Key Requirements
Qualifications & Experience

• Bachelor’s degree in Business Administration, Property Management/Real Estate, Retail Management, or a related field.
• Minimum of 15 years of experience in retail management or operations, with at least 10 years in a leadership role.
• A combination of strong leadership and business acumen with experience in budget management and reporting.

Technical / Functional Expertise

• Financial management, including budgeting, forecasting, and reporting.
• Tenant relationship management and lease negotiation.
• Retail centre operations management, including maintenance, repairs, and security oversight.
• Marketing strategy development and execution.
• Event and promotional planning and management.
• Customer service management.
• Administration across HR, IT, and legal compliance functions.
• Staff recruitment, training, and development.

Soft Skills & Leadership Competencies

• Excellent communication and interpersonal skills, with the ability to build relationships at all levels.
• Proven ability to lead and inspire a diverse team, fostering a culture of excellence.
• Strong problem-solving skills and the ability to make decisions under pressure.