ICT Service Desk
Leaders ·www.leaders.com.au
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Role:Service Desk (IT Customer Support L1–L2
Permanent with a Global Staffing Organisation
Brisabane Based
Eligibility: Australian Citizens & Permanent Residents
About the role
Join a global organisation with an exciting IT roadmap and support end-users across Australia as part of the IT Service Desk team. In this permanent, full-time role, you’ll provide Level 1–2 support across hardware, software and connectivity, triage and resolve tickets within SLA, and work closely with specialists on escalations and small digital/infrastructure initiatives. Hybrid working is supported (3 days in the office), with occasional domestic travel.
Required skills
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
Permanent with a Global Staffing Organisation
Brisabane Based
Eligibility: Australian Citizens & Permanent Residents
About the role
Join a global organisation with an exciting IT roadmap and support end-users across Australia as part of the IT Service Desk team. In this permanent, full-time role, you’ll provide Level 1–2 support across hardware, software and connectivity, triage and resolve tickets within SLA, and work closely with specialists on escalations and small digital/infrastructure initiatives. Hybrid working is supported (3 days in the office), with occasional domestic travel.
Required skills
- Experience in IT support / service desk (Level 1–2)
- Strong troubleshooting across hardware, software and network connectivity issues
- Experience supporting Microsoft technologies such as:
- Windows Server
- Microsoft 365
- Windows 11
- Active Directory
- Exchange
- Cloud technologies
- Ability to triage, prioritise and manage multiple tickets in a fast-paced environment while meeting SLAs
- Clear written and verbal communication; able to provide regular updates and manage expectations
- Team-focused, patient, professional, and empathetic when supporting internal users
- Willingness to provide remote onsite support (including occasional travel)
- Career Growth
- Discounted Health Insurance
- Salary Sacrifice
- Novated Leasing
- Quartely and Annual Rewards & Perks
- EAP
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
Frequently asked questions
Who is hiring for the ICT Service Desk role?
Leaders is hiring for the ICT Service Desk position, a Shazamme client. Apply directly on the employer's career site.
Where is the ICT Service Desk job located?
The ICT Service Desk role with Leaders is based in Brisbane, QLD, AU. The role is hybrid-friendly.
Is the ICT Service Desk role remote?
Yes — the ICT Service Desk position at Leaders is hybrid. Candidates based in AU are preferred.
What does the ICT Service Desk role pay?
Leaders lists the ICT Service Desk role at AUD 70,000–88,000 per year.
Is the ICT Service Desk role full-time or contract?
This is a full time position at Leaders.
What experience level is the ICT Service Desk role?
The ICT Service Desk position is aimed at mid-level candidates.
How do I apply for the ICT Service Desk role at Leaders?
Apply directly on Leaders's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.