Customer Center Head (OES Japan)

MLC Industrial ·www.mlc.shazamme.com

Location US
Work type Hybrid
Salary USD 10,000,000 - 12,000,000 / year
Type Full time
Level Mid
Source Shazamme
Other
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Overview

  • What is OES?
     
  • We are one dedicated organization focused on original service part business towards our OEM and Tier1 customers for all  products across all business areas.
     
  • We take the responsibility for spare part deliveries until the end of our delivery obligation.
     
  • Our mission is to ensure the highest level of service quality to our customers as well as to support our Serial Business Units in their operational focus with flexible and tailored solutions.
     
  • As small volume experts we assure space efficient production processes by agile production concepts, (last time builds, flexible lines…) and manage supplier issues (part terminations, tooling issues, insolvencies…) to maintain our high delivery performance and customer satisfaction.
     
  • We separately negotiate spare part contracts for sustainable pricing and life cycle management with our customers in alignment with KAM and Serial Business Units.

More specifically:

  • Developing sales & EBIT growth and maintaining current business with customers in a profitable way for all Japanese customers
  • Responsible for OES pricing for all spare parts to warrant highest possible sales and margin
  • Leading acquisitions and negotiations regarding price conditions and other contractual terms and strategies (i.e. supply strategies, final buy orders, last time builds, cancellations, frame-contracts…) for current and future business
  • Collecting and preparing arguments and information for negotiations towards our customers by cost analyzing together with Controlling

#aftermarket #after-market #OES

Requirements

  • University degree: business, engineering or related
     
  • Sales experience on the OES side of the industry. Must have experience with after-market, spare parts
     
  • Minimum of 5 years of customer negotiation experience internally and externally
  • Tough negotiations skills and a strong mindset
  • Passion-to-win attitude and out-of-the-box thinking
  • Mastering Japanese fluently and good communication skills in English

MUST be residing in Japan to apply

Frequently asked questions

Who is hiring for the Customer Center Head (OES Japan) role?
MLC Industrial is hiring for the Customer Center Head (OES Japan) position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Center Head (OES Japan) job located?
The Customer Center Head (OES Japan) role with MLC Industrial is based in US. The role is hybrid-friendly.
Is the Customer Center Head (OES Japan) role remote?
Yes — the Customer Center Head (OES Japan) position at MLC Industrial is hybrid. Candidates based in US are preferred.
What does the Customer Center Head (OES Japan) role pay?
MLC Industrial lists the Customer Center Head (OES Japan) role at USD 10,000,000–12,000,000 per year.
Is the Customer Center Head (OES Japan) role full-time or contract?
This is a full time position at MLC Industrial.
What experience level is the Customer Center Head (OES Japan) role?
The Customer Center Head (OES Japan) position is aimed at mid-level candidates.
How do I apply for the Customer Center Head (OES Japan) role at MLC Industrial?
Apply directly on MLC Industrial's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct