Intake and Onboarding Officer - Aged Care
Smaart Recruitment ·www.smaart.com.au
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This role supports older Australians and their families during an important and often emotional stage of their care journey. You will guide customers through the onboarding and care planning process, ensuring they feel informed, supported, and confident as their services are activated.
This is not a sales role. Customers are already qualified when they reach you, so your focus will be on assessment, education, and activation rather than persuasion.
About the Role:
You will play a critical role in conducting initial assessments and onboarding customers, helping them meet their needs and achieve their goals to live independent, safe, and fulfilling lives at home.
You will develop agreed care plans and budgets, ensuring customers are correctly activated within the required systems. The role involves regular engagement with family members and representatives, so empathy, clarity, and calm communication are essential when supporting people through periods of change.
You are emotionally mature, process driven and comfortable having sensitive conversations. You understand the social impact of ageing and care transitions. You are confident with technology and enjoy working as part of a collaborative, experienced team.
This role supports older Australians and their families during an important and often emotional stage of their care journey. You will guide customers through the onboarding and care planning process, ensuring they feel informed, supported, and confident as their services are activated.
This is not a sales role. Customers are already qualified when they reach you, so your focus will be on assessment, education, and activation rather than persuasion.
About the Role:
You will play a critical role in conducting initial assessments and onboarding customers, helping them meet their needs and achieve their goals to live independent, safe, and fulfilling lives at home.
You will develop agreed care plans and budgets, ensuring customers are correctly activated within the required systems. The role involves regular engagement with family members and representatives, so empathy, clarity, and calm communication are essential when supporting people through periods of change.
- Conduct virtual care planning sessions, including preparation and follow up
- Complete assessments and identify health and wellbeing risks
- Build care plans and customer budgets
- Activate customers through portal
- Support customers and families via phone, email and video
- Troubleshoot onboarding issues
You are emotionally mature, process driven and comfortable having sensitive conversations. You understand the social impact of ageing and care transitions. You are confident with technology and enjoy working as part of a collaborative, experienced team.
- Background in aged care and previous experience in an intake, assessment or onboarding position within the sector.
- Strong communication and attention to detail
- Comfortable discussing funding and care options
- Tech confident and adaptable
- $80,000 plus super
- 8:30am to 5:30pm, Monday to Friday - No weekends
- Hybrid working with three days working from home
- Melbourne CBD Location
Frequently asked questions
Who is hiring for the Intake and Onboarding Officer - Aged Care role?
Smaart Recruitment is hiring for the Intake and Onboarding Officer - Aged Care position, a Shazamme client. Apply directly on the employer's career site.
Where is the Intake and Onboarding Officer - Aged Care job located?
The Intake and Onboarding Officer - Aged Care role with Smaart Recruitment is based in Melbourne, VIC, AU.
Is the Intake and Onboarding Officer - Aged Care role full-time or contract?
This is a full time position at Smaart Recruitment.
What experience level is the Intake and Onboarding Officer - Aged Care role?
The Intake and Onboarding Officer - Aged Care position is aimed at mid-level candidates.
How do I apply for the Intake and Onboarding Officer - Aged Care role at Smaart Recruitment?
Apply directly on Smaart Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.