Customer Service Officer
Smaart Recruitment ·www.smaart.com.au
Apply direct
About the role and company:
SMAART has partnered with a fast-growing, tech-forward non-bank automotive finance provider on a mission to put more Australians in the driver’s seat through smart novated leasing solutions. The company offers an inclusive, flexible workplace where people are encouraged to learn, take initiative, and grow their careers within a collaborative, high-performing team.
As a Customer Service Officer, your role will be predominantly administration-based, with some phone-based customer interaction. You'll need to be confident communicating with customers and comfortable working in a fast-paced environment across multiple systems.
Key responsibilities include:
To succeed in this role, you'll bring previous customer service and administration experience, along with the ability to thrive in a fast-paced environment. Key skills and experience include:
SMAART has partnered with a fast-growing, tech-forward non-bank automotive finance provider on a mission to put more Australians in the driver’s seat through smart novated leasing solutions. The company offers an inclusive, flexible workplace where people are encouraged to learn, take initiative, and grow their careers within a collaborative, high-performing team.
As a Customer Service Officer, your role will be predominantly administration-based, with some phone-based customer interaction. You'll need to be confident communicating with customers and comfortable working in a fast-paced environment across multiple systems.
Key responsibilities include:
- Liaising with customers and internal teams via phone and email.
- Managing high-volume administrative tasks, including preparing payout letters, account statements, processing payment allocations and completing account checks.
- Handling customer complaints and de-escalating issues in a professional and timely manner.
To succeed in this role, you'll bring previous customer service and administration experience, along with the ability to thrive in a fast-paced environment. Key skills and experience include:
- Experience working across multiple systems and CRM platforms.
- The ability to learn quickly and adapt to changing priorities.
- Strong attention to detail in a highly administrative role.
- Experience handling customer complaints (desirable).
- Previous experience within the financial services sector (highly desirable).
- A positive attitude and willingness to embrace change.
- We are recruiting for a permanent position and a 12-month term role both are - Full time | 8:30am – 5:00pm
- Monday to Friday | 2-4 weeks mandatory in-office training followed by hybrid model (3 days in office, 2 days WFH)
- Salary of $80,000-$93,000 inclusive of Super.
- Office located in Brisbane CBD.
- Start Date: ASAP, notice periods can be accommodated
Frequently asked questions
Who is hiring for the Customer Service Officer role?
Smaart Recruitment is hiring for the Customer Service Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Officer job located?
The Customer Service Officer role with Smaart Recruitment is based in Brisbane, QLD, AU. The role is hybrid-friendly.
Is the Customer Service Officer role remote?
Yes — the Customer Service Officer position at Smaart Recruitment is hybrid. Candidates based in AU are preferred.
What does the Customer Service Officer role pay?
Smaart Recruitment lists the Customer Service Officer role at AUD 80,000–93,000 per year.
Is the Customer Service Officer role full-time or contract?
This is a full time position at Smaart Recruitment.
What experience level is the Customer Service Officer role?
The Customer Service Officer position is aimed at mid-level candidates.
How do I apply for the Customer Service Officer role at Smaart Recruitment?
Apply directly on Smaart Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.