Global Customer Engineering Manager (GCEM) is the main customer contact point for engineering.
Works closely with the VP JOEM Global Customer Group (who is in charge of the customer group) / the Engineering Director Japan (in charge of engineering) / German R&D, to manage customer expectations for engineering issues.
Eg; if Nissan wants a roof system which is round, but Webasto German R&D makes square roofs, the GCEM in conjunction with the VP and ED, need to find a solution -> not round but a shape with customer is happy with and not square but shape Germany head office R&D is happy with.
Works on JOEM programs in Japan and anywhere the customer has programs.
Requirements
mechanical engineering degree
long experience handling mechanical products (preferably a system of moving parts)(roofing perfect but not needed)
quite good english; needs to be able to fluently communicate and negotiate with Asia / German offices etc
if non-Japanese, must have really strong Japanese skills.
non-Japanese maybe possible but hard to place
proactive thinking, can influence and be credible with clients
able to solve problems, find a solution
international kind of mindset
Japanese, mature, with good English and has worked overseas is ideal candidate
Age: 40-50
Frequently asked questions
Who is hiring for the Global Customer Engineering Manager role?
MLC Industrial is hiring for the Global Customer Engineering Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the Global Customer Engineering Manager job located?
The Global Customer Engineering Manager role with MLC Industrial is based in US. The role is remote-friendly.
Is the Global Customer Engineering Manager role remote?
Yes — the Global Customer Engineering Manager position at MLC Industrial is remote. Candidates based in US are preferred.
What does the Global Customer Engineering Manager role pay?
MLC Industrial lists the Global Customer Engineering Manager role at USD 11,000,000–14,000,000 per year.
Is the Global Customer Engineering Manager role full-time or contract?
This is a full time position at MLC Industrial.
What experience level is the Global Customer Engineering Manager role?
The Global Customer Engineering Manager position is aimed at mid-level candidates.
How do I apply for the Global Customer Engineering Manager role at MLC Industrial?
Apply directly on MLC Industrial's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.