Contact Centre Agent I Contract
Peoplebank Singapore ·www.peoplebank.com.sg
Apply direct
Job Title: Customer Service Agent (12 Months Contract)
Location: Tai Seng, Singapore
Working Hours: Monday to Friday, 8:00 AM – 5:30 PM or 9:00 AM – 6:30 PM
Job Description
We are looking for a Customer Service Agent (CSA) to handle customer enquiries and provide timely, professional support. The successful candidate will be responsible for managing incoming and outgoing calls, addressing customer concerns, and ensuring a positive customer experience.
Key Responsibilities
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Cheah Wei Ee
Team Lead - Contracting
EA Personnel No: R23114782
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248
Location: Tai Seng, Singapore
Working Hours: Monday to Friday, 8:00 AM – 5:30 PM or 9:00 AM – 6:30 PM
Job Description
We are looking for a Customer Service Agent (CSA) to handle customer enquiries and provide timely, professional support. The successful candidate will be responsible for managing incoming and outgoing calls, addressing customer concerns, and ensuring a positive customer experience.
Key Responsibilities
- Handle approximately 25–30 customer calls per day, addressing enquiries and providing appropriate assistance.
- Respond to customer questions professionally.
- Understand customer needs, provide accurate information, and resolve issues promptly.
- Record customer interactions, update information, and maintain accurate records in the system.
- Follow established procedures and service standards to ensure quality customer support.
- Escalate complex enquiries or unresolved issues to the relevant teams when necessary.
- Good communication and interpersonal skills, with a customer-oriented mindset.
- Comfortable handling daily calls and managing customer enquiries.
- Basic computer skills and the ability to maintain accurate records.
- Responsible, organised, and able to work independently as well as within a team.
- Candidates with customer service or call centre experience will have an added advantage.
Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
Cheah Wei Ee
Team Lead - Contracting
EA Personnel No: R23114782
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248
Frequently asked questions
Who is hiring for the Contact Centre Agent I Contract role?
Peoplebank Singapore is hiring for the Contact Centre Agent I Contract position, a Shazamme client. Apply directly on the employer's career site.
Where is the Contact Centre Agent I Contract job located?
The Contact Centre Agent I Contract role with Peoplebank Singapore is based in Singapore, SG.
What does the Contact Centre Agent I Contract role pay?
Peoplebank Singapore lists the Contact Centre Agent I Contract role at SGD 2,500–2,800 per month.
Is the Contact Centre Agent I Contract role full-time or contract?
This is a full time position at Peoplebank Singapore.
What experience level is the Contact Centre Agent I Contract role?
The Contact Centre Agent I Contract position is aimed at mid-level candidates.
How do I apply for the Contact Centre Agent I Contract role at Peoplebank Singapore?
Apply directly on Peoplebank Singapore's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.