Admin Support
Kennedy Reid ·www.kennedyreid.com.au
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Are you a highly organised professional who thrives in a fast-paced environment and enjoys delivering outstanding customer service?
We are seeking a Client Service Associate to join our Select division, supporting a busy Brokerage team. This is a fantastic opportunity for someone with strong administrative and customer service skills who enjoys problem-solving, managing multiple priorities, and being part of a collaborative team.
About the Role As a Client Service Associate, you will play a key role in supporting the day-to-day operations of the brokerage team, ensuring client requests are handled efficiently and accurately. You will be responsible for a range of administrative and client service tasks while helping to deliver a seamless customer experience.
Key Responsibilities
We are seeking a Client Service Associate to join our Select division, supporting a busy Brokerage team. This is a fantastic opportunity for someone with strong administrative and customer service skills who enjoys problem-solving, managing multiple priorities, and being part of a collaborative team.
About the Role As a Client Service Associate, you will play a key role in supporting the day-to-day operations of the brokerage team, ensuring client requests are handled efficiently and accurately. You will be responsible for a range of administrative and client service tasks while helping to deliver a seamless customer experience.
Key Responsibilities
- Preparing reports and managing workflow approvals
- Handling inbound and outbound phone and email enquiries
- Investigating billing queries and processing account corrections
- Managing dishonoured payments and overdue accounts, including follow-up actions
- Supporting brokers with policy servicing, client follow-ups, and cancellations
- Maintaining accurate client and policy data
- Providing general administrative support to the team
- Assisting with ad hoc projects and tasks as required
- Previous experience in a fast-paced, high-volume environment
- Experience handling customer complaints or complex enquiries, ideally within insurance, banking, financial services, or a similar industry
- Strong communication and interpersonal skills
- Excellent organisational skills with the ability to manage competing priorities
- High attention to detail and a commitment to accuracy
- Confidence working across phone, email, and administration systems
- Insurance experience is advantageous but not essential
Frequently asked questions
Who is hiring for the Admin Support role?
Kennedy Reid is hiring for the Admin Support position, a Shazamme client. Apply directly on the employer's career site.
Where is the Admin Support job located?
The Admin Support role with Kennedy Reid is based in Adelaide, SA, AU.
Is the Admin Support role full-time or contract?
This is a full time position at Kennedy Reid.
What experience level is the Admin Support role?
The Admin Support position is aimed at mid-level candidates.
How do I apply for the Admin Support role at Kennedy Reid?
Apply directly on Kennedy Reid's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.