【外資系ITソリューションサービス企業】製造部門向けソフトウェア開発エンジニア

A leading mobility technology company and part of a major global mobility group is seeking a bilingual IT Operations Technical Administration Specialist to support its IT Support Operations team in Tokyo. This is a highly international role, working closely with IT teams across Japan and APAC to support projects, operations, documentation, reporting, and cross-functional coordination. Responsibilities: - Coordinate daily IT operations, ticket queues, escalations, open issues, and SLA follow-up - Support IT projects by tracking tasks, milestones, deliverables, and action items - Prepare and maintain English–Japanese SOPs, process documentation, and knowledge base materials - Coordinate meetings across Japan and overseas teams, including agendas, minutes, and follow-ups - Support communication between technical and non-technical stakeholders, including English–Japanese translation - Maintain operational records and workflows in tools such as JIRA and ServiceNow - Prepare reports, dashboards, presentations, and management summaries - Provide general administrative and coordination support to IT leadership, vendors, and team members Required skills - 3+ years of experience in IT operations support, project coordination, PMO support, operations coordination, or technical administration - Experience with JIRA, ServiceNow, Confluence, or similar IT tools - Strong documentation, reporting, and technical writing skills - Experience with English–Japanese translation in a business or technical environment - Excellent organizational skills and ability to manage multiple priorities - Strong communication skills with both technical and business stakeholders - Proficiency in Microsoft Office and/or Google Workspace Why you should apply: - Join a global technology environment working on AI, autonomous driving, robotics, and smart city initiatives - Work closely with IT managers, technical leads, and system administrators across Japan and APAC - Gain broad exposure to IT operations, project coordination, ITSM, reporting, and process improvement - Ideal opportunity for a bilingual IT professional who enjoys coordination, organization, documentation, and keeping complex operations moving Company details: A global mobility technology organization backed by one of Japan’s most recognized automotive groups, developing next-generation technologies across autonomous driving, AI, robotics, and smart city infrastructure. The organization brings together international technology talent to build innovative solutions with a strong focus on quality, safety, and real-world implementation. Work hours: 9:00–18:00 Work location: Tokyo Work style: 4 days in office / 1 day Work From Home (First month: 5 days in office) Holidays: Weekends, public holidays, year-end and New Year holidays, paid leave, and other special leave Benefits: Full social insurance, DC pension plan, transportation expenses, Skillhouse University, Test Payback System, and other benefits