Technical Support Engineer- L1-L2

A Global Financial firms is seeking a Technical Support Engineer to join their Group Infrastructure Services department. 
The successful candidate will primarily provide L1/L2 support, troubleshooting and operational assistance for messaging and collaboration platforms. The role will involve working closely with local and global IT teams, end users and external vendors to resolve incidents and maintain reliable collaboration services.

Responsibilities:
- Provide L1/L2 technical support to internal users for messaging and collaboration platforms
- Troubleshoot and resolve issues related to Microsoft Exchange, Exchange Online, Microsoft Teams, SharePoint, RightFax, Veritas Enterprise Vault, Proofpoint SMTP infrastructure and related services
- Support users with email, mail delivery, Microsoft Teams and other collaboration-related issues
- Perform basic administration and troubleshooting of Active Directory and Microsoft 365 services
- Troubleshoot SMTP, email delivery and mail-routing issues
- Monitor messaging and collaboration services and respond to incidents and alerts
- Log, track and update incidents and service requests using IT service management tools
- Follow established incident, problem and change management processes
- Investigate technical issues and escalate complex problems to L3 or global engineering teams when required
- Work with local and global IT teams and external vendors to resolve technical issues
- Support routine operational and maintenance activities for messaging and collaboration services
- Identify opportunities to improve support processes through scripting, automation and improved monitoring
- Provide rotational weekend and on-call support

Required skills:
- 2+ years in collaboration and messaging related roles in a global organisation
- Experience providing L1/L2 technical support in a corporate or enterprise environment
- Basic understanding of email flow, SMTP and mail routing
- Experience working with incident and service request management processes
- Strong troubleshooting and problem-solving skills
- Ability to communicate effectively with end users, technical teams and other stakeholders
- Comfortable working with global teams across different geographies and time zones
- Ability to manage priorities and take ownership of assigned tasks
- Willingness to learn new technologies and develop technical expertise

Why should you apply:
- Global and Stable firm 
- Long-term careers and opportunities


Company Details: 
Headquartered in Tokyo with offices in Hong Kong, London, and New York, it is Japan's largest securities firm, employing approximately 26,000 staff worldwide and offering a full range of equity, fixed income, foreign exchange, and other investment products and services.

Working Hours: 08:40 – 17:40
Workstyle:  5 days in office.
Benefits: Social insurance, pension, transportation, etc.
Interview Process: 1-2 round