Knowledge Management Officer

PaxusBB ·www.paxus.com.au

Location Adelaide CBD, South Australia, Australia
Salary AUD 40 - 55 / hour
Type Full time
Level Mid
Source Shazamme
Technology
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Knowledge Management Officer – ICT

Help make ICT information clear, accessible and easy to use.

We are seeking an experienced and collaborative Knowledge Management Officer to join our client's ICT team. This role is ideal for a strong communicator who enjoys turning complex technical information into clear, engaging and accessible content for a range of audiences.

You will play a key role in managing and improving knowledge across internal and customer-facing platforms, working closely with technical subject matter experts and stakeholders to ensure information is accurate, relevant, accessible and easy to understand.

About the role

As the Knowledge Management Officer, you will manage the full lifecycle of ICT knowledge content — from creation and review through to updating and retirement. You will also support customer communications, knowledge-sharing initiatives and continuous improvement across ICT services.

Key responsibilities include:

  • Collaborate with subject matter experts and stakeholders to develop, review and maintain ICT support documentation.
  • Write, edit and refine content using plain English and accessibility principles.
  • Ensure documentation aligns with corporate communication standards and is tailored to diverse audiences.
  • Manage internal and customer-facing knowledge bases and respond to content feedback.
  • Apply knowledge and information management practices to regularly review, update and retire content.
  • Draft and quality-assure customer communications, including incident notifications, service updates and

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Annet Dawson on + 618 7422 0610 or email adawson@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.

Frequently asked questions

Who is hiring for the Knowledge Management Officer role?
PaxusBB is hiring for the Knowledge Management Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Knowledge Management Officer job located?
The Knowledge Management Officer role with PaxusBB is based in Adelaide CBD, SA, AU.
What does the Knowledge Management Officer role pay?
PaxusBB lists the Knowledge Management Officer role at AUD 40–55 per hour.
Is the Knowledge Management Officer role full-time or contract?
This is a full time position at PaxusBB.
What experience level is the Knowledge Management Officer role?
The Knowledge Management Officer position is aimed at mid-level candidates.
How do I apply for the Knowledge Management Officer role at PaxusBB?
Apply directly on PaxusBB's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct