274 Integrity Staffing - Customer Service Officer - Level 3 - Fremantle
Integrity ·www.integritystaffing.net.au
Apply directYou will have:
- Strong telephone capability — confident handling of high call volumes, structured call flow, and clear information delivery.
- Professional and empathetic communication — able to balance accuracy with warmth, especially when residents are distressed or confused.
- Calm, courteous phone manner — steady tone, patience, and emotional regulation when engaging with impacted residents.
- Sensitive conversation handling — capable of supporting callers experiencing trauma, frustration, or uncertainty.
- Accurate information & referral skills — quickly locating correct agency details, following Team Leader direction, and documenting interactions precisely.
Key Duties:
- Receive and respond to inbound calls from impacted residents.
- Provide clear information and referrals to government and non‑government agencies.
- Follow Team Leader guidance on referral pathways and escalation.
- Maintain accurate call notes and records.
- Uphold a supportive, trauma‑informed approach in all interactions.
To apply:
Email Sarah your resume and please include:
- Available start date /notice
- Any time off planned?
- Visa / residency status
saraho@integritystaffing.net.au
Frequently asked questions
Who is hiring for the 274 Integrity Staffing - Customer Service Officer - Level 3 - Fremantle role?
Integrity is hiring for the 274 Integrity Staffing - Customer Service Officer - Level 3 - Fremantle position, a Shazamme client. Apply directly on the employer's career site.
Where is the 274 Integrity Staffing - Customer Service Officer - Level 3 - Fremantle job located?
The 274 Integrity Staffing - Customer Service Officer - Level 3 - Fremantle role with Integrity is based in Fremantle, US.
Is the 274 Integrity Staffing - Customer Service Officer - Level 3 - Fremantle role full-time or contract?
This is a full time position at Integrity.
What experience level is the 274 Integrity Staffing - Customer Service Officer - Level 3 - Fremantle role?
The 274 Integrity Staffing - Customer Service Officer - Level 3 - Fremantle position is aimed at mid-level candidates.
How do I apply for the 274 Integrity Staffing - Customer Service Officer - Level 3 - Fremantle role at Integrity?
Apply directly on Integrity's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.