Customer Services Team Leader
The Animal People ·www.animalpeoplerecruitment.com
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CUSTOMER SERVICES TEAM LEADER
Nottingham | £32,000-£36,000 DOE | Full-time | Hybrid after probation
The Animal People Recruitment Company is delighted to be partnering once again with a rapidly growing pet brand. Our client is expanding its customer service team and looking for a passionate, experienced Team Leader who can help develop the function as the business continues to grow.
This is a brilliant opportunity for someone who enjoys leading people but still wants to remain close to customers. You'll take ownership of the day-to-day operation, coach the team and help improve the processes, systems and service standards that shape the customer experience.
What you'll be doing:
What's on offer:
Apply with your CV or contact The Animal People Recruitment Company for a confidential conversation.
Nottingham | £32,000-£36,000 DOE | Full-time | Hybrid after probation
The Animal People Recruitment Company is delighted to be partnering once again with a rapidly growing pet brand. Our client is expanding its customer service team and looking for a passionate, experienced Team Leader who can help develop the function as the business continues to grow.
This is a brilliant opportunity for someone who enjoys leading people but still wants to remain close to customers. You'll take ownership of the day-to-day operation, coach the team and help improve the processes, systems and service standards that shape the customer experience.
What you'll be doing:
- Leading the day-to-day customer service operation and managing a busy email inbox
- Supporting, coaching and developing Customer Service Advisors
- Reviewing written responses and maintaining high communication standards
- Handling escalated complaints and complex customer enquiries
- Monitoring service levels, response times and team performance
- Reviewing returns, product faults, complaints and customer feedback
- Identifying recurring issues and recommending practical improvements
- Developing clearer customer service policies, training and guidance
- Working closely with warehouse, ecommerce, marketing, operations and wholesale teams
- Representing customer service in cross-functional business meetings
- Supporting future projects, including live chat and telephone customer service
- Helping recruit, onboard and develop the growing team
- Experience leading, supervising or coaching a customer service team
- Strong written communication skills and excellent attention to detail
- Experience handling complaints and complex customer situations
- The confidence to improve processes while remaining hands-on
- A proactive and practical approach to problem-solving
- Strong organisation and the ability to manage competing priorities
- Experience within ecommerce, retail or a consumer brand would be advantageous
- A genuine passion for dogs, pets and the wider pet industry
What's on offer:
- Salary of £32,000-£36,000 depending on experience
- Monday to Friday, 8.00am-4.00pm
- 37.5 hours per week
- Up to two days working from home following successful probation and training
- Employee discount
- Company pension
- Full product and systems training
- Company-funded social events and Christmas celebrations
- Genuine progression towards a Customer Service Manager position as the team grows
Apply with your CV or contact The Animal People Recruitment Company for a confidential conversation.
Frequently asked questions
Who is hiring for the Customer Services Team Leader role?
The Animal People is hiring for the Customer Services Team Leader position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Services Team Leader job located?
The Customer Services Team Leader role with The Animal People is based in Nottinghamshire, GB. The role is hybrid-friendly.
Is the Customer Services Team Leader role remote?
Yes — the Customer Services Team Leader position at The Animal People is hybrid. Candidates based in GB are preferred.
What does the Customer Services Team Leader role pay?
The Animal People lists the Customer Services Team Leader role at GBP 32,000–36,000 per year.
Is the Customer Services Team Leader role full-time or contract?
This is a full time position at The Animal People.
What experience level is the Customer Services Team Leader role?
The Customer Services Team Leader position is aimed at mid-level candidates.
How do I apply for the Customer Services Team Leader role at The Animal People?
Apply directly on The Animal People's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.