Field Service Tech

Field Service Technician

Work Your Magic with us. Before scientists can deliver breakthroughs that impact life and health, their instruments and process systems must perform without fail. As a Field Service Technician, you will keep laboratory water, filtration and bioprocessing technologies running so customers can focus on discovery—not downtime.

Performance Objectives

• Complete on-site installations, qualifications and start-ups of assigned systems within scheduled timeframes and first-pass acceptance criteria.
• Diagnose and resolve hardware, software and process issues, restoring full operation on the first visit wherever possible.
• Deliver hands-on operator and maintenance training, enabling customers to operate and care for their systems independently.
• Document every visit completely and accurately in company systems on the same day, ensuring parts, billing and compliance records remain current.
• Identify upgrade, consumable and service contract opportunities during visits and communicate them effectively to the commercial team.
• Maintain assigned territory response times and customer satisfaction scores that meet or exceed team targets.
• Share field observations regarding product reliability and usability with product and applications teams to support continuous improvement.

Environment and Resources

You will report to a Field Service Manager and work closely with Applications Specialists, Account Managers and Technical Support. You will travel throughout a defined territory with a fully stocked vehicle, company laptop, diagnostic tools and parts inventory.

Comprehensive training, remote engineering support and digital work-order systems are provided. The position involves regular travel to customer sites.

Essential Qualifications

• Proven ability to install, troubleshoot and repair electromechanical, fluidic or process-control equipment within a regulated or laboratory environment.
• Hands-on experience reading schematics, using multimeters and diagnostic software, and following GMP or ISO documentation practices.
• Strong customer-facing communication skills, with the ability to explain technical issues clearly to scientists and facility personnel.
• A valid driver’s licence and willingness to travel regularly throughout the assigned region.
• Ability to safely lift and position equipment.
• An associate degree or relevant qualification in a technical discipline, or equivalent military or technical training supported by relevant field experience.

Role Selling Points

• Direct impact: keep essential scientific equipment operating for biopharmaceutical and research customers.
• Breadth of technology: work across laboratory water, filtration and bioprocess systems rather than a single product line.
• Supportive culture: join an inclusive environment that encourages curiosity, professional development and career growth.
• Competitive remuneration and benefits, together with a fully equipped vehicle, tools and technical support.
• Join a leading global science and technology organisation with approximately 60,000 colleagues worldwide.

Apply now to join a team dedicated to supporting scientific discovery and improving human health. Bring your technical expertise and customer focus to help scientists perform at their best.