Customer Service Officer
Norwest Recruitment ·norwestrecruitment.com.au
Apply direct
Inner West / Surrounding Suburbs | Full-Time | 9 Months Temp to Perm
We’re partnering with a well-established Australian business within the food manufacturing sector to recruit an experienced Customer Service Representative.
This role sits within a busy, high-performing customer service team and is focused on delivering a consistently positive customer experience across a diverse customer base. You’ll manage customer orders, resolve issues, and work closely with internal teams to ensure service expectations and business outcomes are met.
Key Responsibilities:
• Deliver exceptional customer service via phone and email
• Accurate order entry and management of call lists, cases, and incoming calls
• Process pricing and credit requests in line with service KPIs
• Log, action, follow up, and close customer complaints and OFIs within required timeframes
• Complete new account setups across internal systems
• Proactively communicate customer requirements and constraints to internal teams
• Escalate issues appropriately to ensure customer expectations are managed
• Partner closely with warehousing, planning, sales, credit, and quality teams
• Participate in call coaching to continuously improve customer experience
• Model safe working practices and complete required training modules
About you:
• Previous experience in a customer service, order processing, or similar role
• Comfortable working in a fast-paced, high-volume environment
• Strong problem-solving skills and confidence handling customer issues
• Clear and professional communication skills
• Proactive, organised, and able to take initiative
• Team-oriented with a strong customer-first mindset
• Experience with ERP or CRM systems (SAP and/or Salesforce highly regarded)
On Offer:
• Secure full-time opportunity within a stable national business
• Supportive, collaborative team environment
• Structured processes with clear KPIs
• Opportunity to build long-term career progression
Apply Now:
If you’re a customer-focused professional who enjoys pace, ownership, and working across multiple stakeholders, we’d love to hear from you.
We’re partnering with a well-established Australian business within the food manufacturing sector to recruit an experienced Customer Service Representative.
This role sits within a busy, high-performing customer service team and is focused on delivering a consistently positive customer experience across a diverse customer base. You’ll manage customer orders, resolve issues, and work closely with internal teams to ensure service expectations and business outcomes are met.
Key Responsibilities:
• Deliver exceptional customer service via phone and email
• Accurate order entry and management of call lists, cases, and incoming calls
• Process pricing and credit requests in line with service KPIs
• Log, action, follow up, and close customer complaints and OFIs within required timeframes
• Complete new account setups across internal systems
• Proactively communicate customer requirements and constraints to internal teams
• Escalate issues appropriately to ensure customer expectations are managed
• Partner closely with warehousing, planning, sales, credit, and quality teams
• Participate in call coaching to continuously improve customer experience
• Model safe working practices and complete required training modules
About you:
• Previous experience in a customer service, order processing, or similar role
• Comfortable working in a fast-paced, high-volume environment
• Strong problem-solving skills and confidence handling customer issues
• Clear and professional communication skills
• Proactive, organised, and able to take initiative
• Team-oriented with a strong customer-first mindset
• Experience with ERP or CRM systems (SAP and/or Salesforce highly regarded)
On Offer:
• Secure full-time opportunity within a stable national business
• Supportive, collaborative team environment
• Structured processes with clear KPIs
• Opportunity to build long-term career progression
Apply Now:
If you’re a customer-focused professional who enjoys pace, ownership, and working across multiple stakeholders, we’d love to hear from you.
Frequently asked questions
Who is hiring for the Customer Service Officer role?
Norwest Recruitment is hiring for the Customer Service Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Officer job located?
The Customer Service Officer role with Norwest Recruitment is based in Strathfield, NSW, AU.
What does the Customer Service Officer role pay?
Norwest Recruitment lists the Customer Service Officer role at AUD 33–39 per hour.
Is the Customer Service Officer role full-time or contract?
This is a full time position at Norwest Recruitment.
What experience level is the Customer Service Officer role?
The Customer Service Officer position is aimed at mid-level candidates.
How do I apply for the Customer Service Officer role at Norwest Recruitment?
Apply directly on Norwest Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.