Fundraising Coordinator

• Be part of a national charity supporting families
• 12-month fixed term contract
• Assist with campaign delivery and donor engagement

The Organisation

Ronald McDonald House Australia is a national charity supporting families with children who are ill or injured. Working across a federated network of 12 independently governed local Chapters, Ronald McDonald House Australia provides national leadership, shared services and strategic support to strengthen collective impact across the country.

Each year, Ronald McDonald House Australia supports thousands of families through Ronald McDonald Houses, Family Rooms, Family Retreats, Hospitality Carts and the Ronald McDonald Learning Program. As the National Affiliate Chapter, Ronald McDonald House Australia plays a central role in helping Chapters deliver exceptional support to families while strengthening the organisation's national presence and reputation.

The organisation continues to evolve, and this newly created opportunity has arisen for a fundraising coordinator to join the team.


Benefits & Culture

• Hybrid working offered, 2 days per week in the office and 3 days from home
• Contribute to meaningful outcomes for Australian families
• Collaborative, mission-led culture with a passionate and engaged team
• Supportive leadership committed to capability development and innovation
• 12-month contract, with potential extension

The Role

Reporting to the National Partnerships Development Lead, you will support donor engagement, campaign delivery and administrative functions to help achieve fundraising objectives and maintain strong supporter relationships.
Your ability to manage multiple priorities will ensure donors receive a responsive and professional experience, and you will be involved with the following:

• Administration of regular giving programs, bequests, appeals, renewals, donor communications and retention initiatives
• Develop and nurture positive relationships with donors to enhance engagement via phone, email and online channels
• Maintain accurate donor and campaign records within Salesforce, ensuring data integrity and high-quality database management
• Manage donation processing, receipting and banking activities in line with established financial procedures and reconciliation standards
• Assist in developing and sourcing campaign content, including supporter stories and case studies

Skills Required

You will possess strong customer service skills with a supporter and stakeholder focus, and a demonstrated ability to deliver exceptional supporter and customer experience. You are both adaptable and proactive, and have the following skills:

• Experience using CRM platforms, customer databases and digital systems to manage information and supporter interactions
• Understanding of fundraising revenue streams, including regular giving, bequests and appeals
• Proven data entry and data segmentation capabilities, especially with sensitive financial information
• Experience in fundraising, customer service, office administration or a similar support-focused role
• Excellent written and interpersonal communication skills
• Desirable to have proficiency using Salesforce

If you are an experienced Fundraising Coordinator wanting to contribute to supporting families and children’s welfare and wellbeing, please apply by sending your CV with a cover letter responding to the skills required section above or call Debbie Jardine at NGO Recruitment on (02) 82430570.

Please note there is no formal closing date for this role, if you are interested, we would encourage you to apply as soon as possible.

NGO Recruitment values equitable recruitment practices and is committed to representing candidates reflective of the diverse organisations and communities we work with. We welcome and encourage applications from all backgrounds, ages, and identities, and are happy to adjust our recruitment process to support accessibility needs. If you are interested in this position and have most of the skills or experience we are looking for, please go ahead and apply.