Head of Customer Success
IN2 SaaS ·www.in2saasrecruitment.com
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Company Overview
Our client is an award-winning PropTech software vendor delivering building management, sustainability analytics, and job-site productivity tools for commercial real estate developers and Tier-1 contractors. Following 80% year-on-year ARR growth, they are looking for a Head of Customer Success to scale their post-sales organization across Europe.
Position Overview
Reporting into the Chief Operating Officer, you will lead a team of 12 Customer Success Managers and Onboarding Specialists. You will be accountable for gross retention, net revenue retention (NRR), customer health scoring, and driving adoption across enterprise construction accounts.
Key Responsibilities:
Key Requirements:
Benefits & Perks:
This role is proudly brought to you by IN2-SaaS Recruitment, your trusted headhunters in the SaaS world.
Our client is an award-winning PropTech software vendor delivering building management, sustainability analytics, and job-site productivity tools for commercial real estate developers and Tier-1 contractors. Following 80% year-on-year ARR growth, they are looking for a Head of Customer Success to scale their post-sales organization across Europe.
Position Overview
Reporting into the Chief Operating Officer, you will lead a team of 12 Customer Success Managers and Onboarding Specialists. You will be accountable for gross retention, net revenue retention (NRR), customer health scoring, and driving adoption across enterprise construction accounts.
Key Responsibilities:
- Own customer retention and adoption strategies across a multi-million-euro portfolio.
- Build scalable onboarding and implementation workflows for enterprise site-management platforms.
- Manage, mentor, and grow a high-performing team of CSMs and Implementation Specialists.
- Establish key customer success metrics (CSAT, NPS, Time-to-Value, Churn Rate).
- Partner with Sales to identify account expansion, cross-sell, and up-sell opportunities.
Key Requirements:
- 6+ years in Customer Success leadership within B2B SaaS.
- Background in PropTech, Construction Tech, Supply Chain, or Industrial IoT software is highly advantageous.
- Track record of maintaining Net Revenue Retention (NRR) above 115%.
- Experience deploying enterprise CS frameworks using tools such as Gainsight, ChurnZero, or Totango.
- Strong leadership skills with a metric-driven, empathetic management style.
Benefits & Perks:
- Competitive performance bonus based on NRR and expansion targets.
- Hybrid working model (Dublin city centre office).
- Pension contributions matched up to 7%.
- Continuous professional development budget (€2,500/yr per employee).
This role is proudly brought to you by IN2-SaaS Recruitment, your trusted headhunters in the SaaS world.
Frequently asked questions
Who is hiring for the Head of Customer Success role?
IN2 SaaS is hiring for the Head of Customer Success position, a Shazamme client. Apply directly on the employer's career site.
Where is the Head of Customer Success job located?
The Head of Customer Success role with IN2 SaaS is based in Dublin, US.
What does the Head of Customer Success role pay?
IN2 SaaS lists the Head of Customer Success role at USD 100,000–120,000 per year.
Is the Head of Customer Success role full-time or contract?
This is a full time position at IN2 SaaS.
What experience level is the Head of Customer Success role?
The Head of Customer Success position is aimed at director-level candidates.
How do I apply for the Head of Customer Success role at IN2 SaaS?
Apply directly on IN2 SaaS's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.