Property Claims Consultant

Property Claims Consultant

Brisbane | Insurance | Claims

Are you an experienced insurance professional looking to take the next step in your claims career?

Mayday Recruitment is partnering with a highly respected insurer specialising in the Strata Community to recruit a Claims Consultant to join their Claims Assist team.

This is an opportunity to join a customer-focused claims environment where you'll play an important role in delivering a seamless claims experience, managing a portfolio of property claims and supporting a broader national claims function.

Why You'll Love This Role

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  Join a specialist insurer with a strong focus on the Strata Community
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  Work within a collaborative and supportive national claims team
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  Manage a portfolio of select property claims from lodgement through to resolution
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  Make a genuine impact on customer experience and claims outcomes
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  Be part of a team focused on improving claims processes and delivering best practice
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  Opportunity to contribute to projects, workshops and the future development of the Claims Assist model

About the Role

As a Claims Consultant, you'll be responsible for providing a high-quality claims experience from the initial notification through to ongoing claim management.

You'll work closely with internal teams, customers and suppliers to ensure claims are managed efficiently, accurately and in line with policy conditions and regulatory requirements.

Key responsibilities will include:

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  Deliver an exceptional lodgement and initial contact experience for customers, supporting an efficient First Notification of Loss (FNOL)
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  Manage a portfolio of select property claims in line with the Claims Assist function
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  Assess claims and make appropriate indemnity and liability decisions within delegated authority
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  Accurately set claim reserves based on available information
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  Appoint and liaise with appropriate suppliers throughout the claims process
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  Support claims administration and assist panel suppliers with system-related enquiries
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  Monitor claims correspondence and identify urgent matters requiring attention
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  Identify and escalate complaints in accordance with internal processes
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  Work collaboratively with leaders across multiple teams regarding claims and correspondence allocation
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  Identify opportunities to improve claims processes, procedures and customer service
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  Contribute to business projects, workshops and continuous improvement initiatives
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  Identify claims requiring underwriter involvement, including matters requiring risk recommendations or surveys
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  Ensure all claims activity is undertaken in accordance with internal policies, legislation and the General Insurance Code of Practice
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  Provide a consistent and seamless claims experience to customers across Australia

About You

We're looking for an insurance professional who combines strong claims knowledge with a genuine commitment to customer service.

You'll ideally bring:

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  Previous experience working within Property Claims is essential
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  Strong customer service and communication skills
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  The ability to manage a portfolio of claims with accuracy and attention to detail
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  Confidence making decisions within delegated authority
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  Strong organisational skills and the ability to manage competing priorities
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  A collaborative approach and willingness to support the wider claims team
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  A proactive mindset with an interest in continuous improvement
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  A commitment to professional and compliant claims management

An insurance qualification such as ANZIIF, or another relevant professional certification, will be highly regarded.

The Culture

The organisation is committed to creating a claims environment built around pride, respect, trust and unity. You'll be joining a team that values collaboration, accountability, professionalism and finding better ways to support its customers and the Strata Community.

If you're an insurance professional looking for an opportunity where your claims expertise and customer-focused approach can make a real difference, we'd love to hear from you.