AO3 Customer Service Officer
Chandler Macleod ·www.chandlermacleod.com
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AO3 Customer Service Officer
Location: Southport & Ashmore, Gold Coast
Contract: 6 October 2026 – 12 February 2027
Rate: $48 per hour + Super
About the Opportunity
We are seeking experienced Customer Service Officers to join a leading education provider on the Gold Coast. Working across the Southport and Ashmore campuses, you will be the first point of contact for students and prospective students, providing professional support across face-to-face, phone, email and online channels. This is a fast-paced, customer-focused role suited to individuals who enjoy helping people, solving problems and delivering a high standard of service.
Key Responsibilities
If you thrive in a busy customer service environment and enjoy making a positive impact, we'd love to hear from you.
Apply now with your updated resume.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
Location: Southport & Ashmore, Gold Coast
Contract: 6 October 2026 – 12 February 2027
Rate: $48 per hour + Super
About the Opportunity
We are seeking experienced Customer Service Officers to join a leading education provider on the Gold Coast. Working across the Southport and Ashmore campuses, you will be the first point of contact for students and prospective students, providing professional support across face-to-face, phone, email and online channels. This is a fast-paced, customer-focused role suited to individuals who enjoy helping people, solving problems and delivering a high standard of service.
Key Responsibilities
- Provide exceptional customer service across multiple channels.
- Assist with student enquiries, enrolments and payment processing.
- Accurately maintain customer records and documentation.
- Respond to enquiries from a diverse customer base.
- Identify customer needs and guide them to appropriate services and courses.
- Contribute to team performance, service targets and continuous improvement initiatives.
- Strong customer service experience in a face-to-face, contact centre or high-volume service environment.
- Excellent verbal and written communication skills.
- Accurate data entry and administrative skills.
- Strong computer literacy, including Microsoft Office, CRM systems and databases.
- A professional, personable and solutions-focused approach.
- The ability to remain calm and professional when managing challenging customer interactions.
- Strong attention to detail and the ability to handle confidential information appropriately.
- Flexibility to work across front counter, phone and processing functions.
- Education or training
- Banking or financial services
- Travel or hospitality
- High-volume customer service environments
If you thrive in a busy customer service environment and enjoy making a positive impact, we'd love to hear from you.
Apply now with your updated resume.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
Frequently asked questions
Who is hiring for the AO3 Customer Service Officer role?
Chandler Macleod is hiring for the AO3 Customer Service Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the AO3 Customer Service Officer job located?
The AO3 Customer Service Officer role with Chandler Macleod is based in Gold Coast, QLD, AU.
What does the AO3 Customer Service Officer role pay?
Chandler Macleod lists the AO3 Customer Service Officer role at AUD 45–55 per hour.
Is the AO3 Customer Service Officer role full-time or contract?
This is a full time position at Chandler Macleod.
What experience level is the AO3 Customer Service Officer role?
The AO3 Customer Service Officer position is aimed at mid-level candidates.
How do I apply for the AO3 Customer Service Officer role at Chandler Macleod?
Apply directly on Chandler Macleod's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.