Director Of Operations

(Digital Marketing Agency, Remote)

Jayce Grayye Consulting is seeking a Director of Operations for one of our clients! They are a US-based Digital Marketing Agency that specializes in working with home service contractors helping them scale their business through effective online lead generation methods. They work with clients all across the US to help them get more customers and grow their businesses without being forever reliant on lead providers. 

They are a 20-person startup who’s growing rapidly, based in Richmond, Virginia founded by two US Army vets. The team’s mission is to free contractors from leads companies forever. Our client’s agency has built its reputation on building passive job generation assets that bring in high quality, exclusive leads for the jobs their clients want. The underlying motivation is simple: To empower contractors to take control of their growth.

Our client’s system has led to 100’s of satisfied clients, accredited partnerships, features in major news publications, and they are growing at a fast rate resulting in the need to bring on more team members! The current primary methods to generate contractor clients is via facebook, instagram & youtube ads. Secondary methods include tikok & cold emailing. They not only guarantee the best results for their clients, they also prioritize building a one-of-a-kind working experience for their team. They are 100% remote, and they encourage their team members to work from anywhere in the world.

The Director of Operations holds a key organizational role in their company. They are looking for a long-term partner who is willing to eat, sleep, and breathe our client’s company. This role has unlimited potential, uncapped in both earnings and in professional growth, therefore we will be extremely selective in this hiring process. Please do not apply unless you truly believe you have what it takes, and are ready for a long-term growth opportunity. 

Structure & Compensation: 

• Full Time and Fully Remote Position
• Starting Salary $84,000 USD per year (Operations Manager)

Opportunity for Salary Increase & Bonus within Year 1 (Director of Operations): 

• Salary increase to $108,000 USD per year
• One-time Bonus of $10,000 USD

Opportunity for Salary Increase & Bonus within Year 2 (Chief Operating Officer):

• Salary increase to $156,000 USD per year 
• One-time Bonus of $15,000 USD 

• Once the level of Chief Operating Officer is reached, you will begin vesting a 5% ownership of the company, which entitles you to profit dividends, as well as a share of the company’s eventual sale price.

Our goal is to grow this company to $25M/yr Revenue and then explore selling.

About The Opportunity:

As the Director of Operations you will be responsible for managing and improving the day to day operations of our company and our client fulfillment. This means leading meetings, managing teams, solving problems, improving policies and procedures, and working with our client’s executive team to help strategize and implement growth projects. In short, you run the ship and help them sail faster, farther and more efficiently without running into anything.

You are a highly organized, data driven, systems thinker who has years of experience leading teams and solving operational problems within organizations. You have management experience leading companies, growing from small to multi-millions in revenue. You are great at what you do, and you are ready to take on the next challenge in your career in order to turbocharge your personal & professional growth.

The intent of this role is to grow into their Chief Operating Officer. When you reach the level of Chief Operating Officer, you will also have the opportunity to vest equity.

Objectives:

• Putting the right people, systems, and processes in place to make the company’s short-term goals and long-term vision a reality.

• Specifically helping us grow from being a $2.3M/yr company into a $12M/yr company by the end of 2023.

• Utilizing past experience to help us identify and solve growing pains before they arise.

• Removing the CEO & CPO (founders) from day-to-day operations, allowing them space to innovate.

• Serving as the Integrator who transforms innovation & vision from the CEO & CPO into reality.

• Helping to set and instill a coherent and productive company culture.

• Helping to set effective meeting structures and cadences for the Executive Team, Leadership Team, whole Team, and Department Teams 

• Maintaining oversight of company financials and financial KPI’s. Aiding in making key strategic business decisions.

• Leading the overall Operations of the company (broken up into the following 6 Core Departments):

->Product Development & Results, Marketing, Sales, Client Retention & Expansion, Fulfillment & Admin Operations, Systems

• Leading and mentoring Department Heads

• Developing and managing KPIs for Department Heads.

• Ensuring that the Department Heads are the right individuals for the position; recruiting, screening, and placing new Department Heads as-needed.

• Helping to streamline business processes through Elimination, Automation, or Process Simplification

• Assist with other miscellaneous HR functions within the company.

• Collaborate with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values.

• Raise and track issues and conflicts, remove barriers, resolve complex issues involving clients and team, and escalate to the executive team as needed.

• Stay up to date on industry regulations, trends and technology.

• Proactively address operational concerns and issues and monitor overall customer satisfaction.

Requirements: 

• 5+ years of experience in management, operations and leadership
• Experience overseeing drastic growth in companies (from $0-2M up to $5-15M/yr)
• 1+ years experience in digital marketing is preferred but not required.
• Most important is mindset & drive -- you hold yourself accountable to the highest standards of performance and are resilient in the face of obstacles or failure.
• Critical Thinker -- you can analyze systems at multiple levels of complexity, and balance the long-term goals of your company with it’s short-term needs.
• Self-starter -- you are comfortable working 100% remotely, managing your schedule, your team, and meeting deadlines without direct supervision.
• Driven, competitive, and confident with coaching others and setting expectations.
• Team player -- you thrive in a team, can ask for help when needed, and can delegate based on your own strengths & weaknesses.
• Strong interpersonal, verbal, and written communication skills in English
• Highly organized with excellent attention to detail when managing people and projects.
• Critical thinker who loves solving problems and making systems more efficient
• Understanding of general finance and budgeting including profit and loss, balance sheet and cash-flow management.
• Excited to build a long-term management career in our company

Their #1 Core Value: Ownership

This means, taking complete responsibility for your results, whether they are desired or not. Own your choices, your wins & especially your failures. Through owning your failures & taking new actions, you will grow. 

Job Type:

Remote, Full Time, Digital Marketing, Lead Generation, Digital Marketing Management, Operations, Director. North American Applicants Only, Benefits such as vacation time etc can be discussed with the client directly.

US Based Applicants -> Option of W2 or Independent Contractor Based Position

Canadian Applicants -> Independent Contract Based Position 

Please submit a work file of your linkedin profile link if that's preferred