Client Success Manager

Jayce Grayye Consulting & Recruiting is excited to help a leading healthcare technology company hire a Client Success Manager!

This company is at the forefront of healthcare innovation, specializing in cutting-edge technology that redefines traditional healthcare treatments. Their primary product leverages focused acoustic waves to alleviate pain and activate natural healing, giving doctors unmatched versatility in their clinics. Already popular among medical institutions worldwide, this technology has recently launched in the United States. Based in Boston, their dynamic team of over 25 professionals is ambitiously poised for growth.

Do you consider yourself persistent, independent, and highly competitive? Are you looking for an opportunity with a rewarding compensation structure?

They are searching for a motivated Client Success Manager focused on driving client satisfaction, retention, and revenue growth. If this sounds like you, we encourage you to apply—we’d love to hear from you!

Role Details & Compensation

• Full-Time: 40 hours per week
• Salary Range:
• Base: $65,000 - $75,000 USD (experience-dependent)
• On-Target Earnings (OTE):
• Year 1: $65k - $75k (includes bonuses & incentives for objectives)
• Year 2: $70k-80k
• Year 3: $85k+
• Commission: 5% on a $1-5k annual subscription (details below)
• Working Hours: Approx. 9 AM to 5 PM EST

Key Qualifications

• Proven success in B2B/B2C sales (especially in subscription-based industries like SaaS or medical tech) with a focus on client renewals
• 2+ years in client success, project management, or account management with an emphasis on long-term relationship-building
• Familiarity with CRMs (e.g., Salesforce, Monday.com), Zoom, Google Apps, and Slack
• Experience in medical devices, orthopedics, or chiropractic care is a plus
• Strong organizational skills, confidence in communication with healthcare professionals, and a passion for healthcare and technology

How You Will Contribute

• Drive Renewals and Upsell: Proactively manage relationships to ensure client satisfaction, renew subscriptions, and maximize ROI.
• Lead Sales Efforts: Use your sales acumen to help grow recurring revenue through cross-selling and upselling.
• Deliver ROI Insights: Communicate value throughout the client lifecycle, helping providers see their benefits.
• Onboard New Clients: Ensure a smooth onboarding experience, managing handoffs from sales to training and support.
• Maintain Regular Touchpoints: Strengthen client relationships, troubleshoot issues, and ensure they see lasting value.

What’s In It for You

• Leadership: Play a role in transforming healthcare practices with impactful technology.
• Exposure: Collaborate with healthcare decision-makers, broadening your professional network.
• Growth: Be part of an innovative culture where you’ll have opportunities for advancement and influence.

Performance Goals // KPIs

• Customer Retention: Manage a client book of 70+, focusing on building relationships and reducing churn (goal: <4% churn).
• Renewal Rate: Target an 85%+ renewal rate for subscription programs.
• Average Revenue per Client (ARPC): Support revenue growth and profitability through client engagement.

About the Platinum Provider Program

As a key initiative, this program provides providers with 20% discounts on consumables like electrodes and applicator heads. The Client Success Manager will play a vital role in ensuring providers fully leverage these benefits, focusing on:

• Educating providers on program discounts and benefits
• Assisting in renewals to maintain PPP status
• Coordinating with sales to drive program participation
• Tracking program performance and client satisfaction for continuous improvement

Perks & Benefits

• Access to top-tier sales training
• Paid vacation
• Professional yet relaxed environment
• Additional benefits to be discussed during the interview

How to Apply

If you’re ready to contribute to the mission and make a meaningful impact, please apply with your resume and a cover letter detailing your relevant experience and why you're the ideal fit for this position. We look forward to connecting with you!