Client Success Manager - Cloud Based Software

Jayce Grayye Consulting is seeking a Client Success Manager for one of our clients! Our client offers cloud-based software solutions to help reinvent how doctors interact with patients and how patients meet their doctor. 

Our client is transforming how patients engage with doctors by introducing innovative technology in practices everywhere. Doctors are juggling a lot - their technology allows them to take a step back, breathe, and focus on what they do best - care for patients. They believe doctors should be doctors. That's why our client takes a holistic approach by helping them attract new patients in many different ways. They've utilized Artificial Intelligence to provide "WOW' experiences for patients and doctors alike.

The CEO of the company started the company when his grandfather, who was a Dermatologist, had a hard time running the business side of his practice. When the CEO started incorporating artificial intelligence tools into the daily operations of his grandfather’s Dermatology practice, he was surprised to see how much the practice grew. Now the team is on a mission to help doctors' practices grow!

They've been serving thousands of doctors since their founding in 2018. Along the way, they cultivated an incredible work environment — where people love to come to work everyday. Their culture of customer obsession guides all their decisions, and their ability to think differently helps them serve doctors in a unique and creative way. They believe imagination only gets better after use, and they use their imagination everyday to create WOW moments for every

Structure & Compensation

• Competitive Base Salary 
• Unlimited Time Off, 401K Match, Great Medical, Vision & Dental insurance packages
• W2 Position -Can Work EST, CST or PST Hours
• Fully Remote (Or can Work in New York City at their Office)
• Receive hands on training and coaching for two full months 
• Accepting Applicants With a Residence Tax of: New York, New Jersey, California,

How You Will Contribute:

The role of the Customer Success Manager is paramount to the success of the client as a whole. As the bridge between their customers and their product, the Customer Success Manager is key in soliciting feedback from their customers about their products and platform. You will be the Voice of the Customer (VoC) to bring feedback to our client.  

The Customer Success Manager will work directly with client accounts to manage the relationship and strategically grow revenue. Their customers are small to mid-sized private practices and you will be instrumental in their success on the client’s platform. You will also work cross-functionally with multiple departments across the organization to provide top-tier service and ensure customer satisfaction. Renewals are paramount to any SaaS company’s success and the work you will do as a CSM is hypercritical to the longevity of the organization. Your diverse experience will contribute to our collaborative environment and finding success not only as an individual but as a team. 

Skills you’ll bring:

• Minimum of 1-2 year experience in a customer success or account management role
• Proven ability to manage a large book of business - you are not intimidated by 100+ accounts
• Ability to deepen the relationship with clients through consistent upsell/cross-sell opportunities - you’re not afraid to advocate for the client’s products and sell additional tools/products to help their practices accomplish their business needs!
• Success in a high-growth environment and adaptable to change
• Ability to ensure client satisfaction, balance customer expectations, and negotiate successful resolutions
• Experience collaborating with various internal teams to push projects through completion in a timely manner
• Manage customer renewals conversations
• Meet and exceed Book of Business net churn goals
• Drive customer advocacy with reviews, testimonials, and case studies
• Strong project management with a strict attention to detail
• Deep customer empathy and emotional intelligence
• Keen eye for opportunities to increase revenue
• Impeccable attention to detail to perform the highest quality of work
• Great interdepartmental communication skills 
• Understanding of customer experience with a product
• Resilient and hardworking (GRIT) 
• A positive, polite, confident, sincere and friendly disposition
• The ability to solve problems & to think dynamically
• Adaptability – they’re growing and evolving, and the rocket ship is about to take off
• Ability to think differently
• Team Player

In Your First 90 days You Will:

Interact cross-functionally with internal teams to understand how key functions work together and influence your role. You will master growth strategy calls and performance reviews with clients. Refine skills to probe and respond appropriately to customer requests. Have full accountability in managing 100+ accounts while achieving your upsell quota, maintaining renewal and churn rates, communicating with clients on a regular basis while driving customer outcomes along with product adoption, and ensuring customer satisfaction through NPS. 

What Perks do You Receive:

• Generous Compensation Plans
• Gym Memberships
• Happy Hours
• Great Medical, Dental, and Vision Insurance Packages
• Unlimited Paid Time Off
• Team Night Out
• 401K Match
• CitiBike Membership
• And Much More

More About Our Client

Our client is a collection of talented and ruthlessly passionate professionals focused on making a dent in the healthcare space. It’s a big challenge, and they’re up to it - are you? They've created a series of different products that allow the doctor to sit-back, relax, and focus on their patients while the companies work 24/7 in the background to ensure their practice is running smoothly, efficiently and most importantly: growing with new patients. They are a small, but passionate team that's making a dent in the healthcare space and currently work with over 3,000+ practices and that number is increasing everyday."

Job Type: USD, Remote, Client Success Manager, Cloud Based Software, Doctors, Base Salary, USA Only; New York, New Jersey and California Applicants

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