Customer Account Manager

Customer Account Manager (Logistics)

A growing transportation and logistics organization is seeking a Customer Account Manager to support national freight operations and manage key customer accounts. This role focuses on coordinating shipments, tracking freight, and ensuring a high level of service for customers.

Responsibilities

• Communicate with customers and internal operations teams regarding shipment status
• Enter and manage freight orders and shipment details
• Schedule pickup and delivery appointments
• Track and trace freight and resolve service issues
• Compile reports and maintain shipment documentation
• Build relationships with assigned customer accounts
• Support capacity planning and identify additional freight opportunities when needed

Qualifications

• 3+ years of experience in logistics, transportation, customer success, or operations
• Intermediate Microsoft Excel skills
• Strong organizational and communication skills
• Ability to manage multiple priorities in a fast-paced environment

Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• Life and supplemental insurance options
• 401(k) with company match

Equal Opportunity Employer