Donor Care Assistant (Renewable Contract, LICA 2)

Office of the United Nations High Commissioner for Refugees (UNHCR) is recruiting a Donor Care Assistant, carrying an external title of “Assistant Donor Care Executive”, to execute a series of donor development programmes and assist the supervisor in supporting donor care operations in UNHCR Hong Kong and Macao SARs.

This position is a UNOPS position with a contract which is renewable each calendar year.

- Completion of Tertiary Education, degree is desirable in Communications, Marketing, International Studies, Business Administration, or a related field. Candidates with a degree in other disciplines with a proven relevant professional record will also be accepted.

Essential

- Minimum 1 year of relevant working experience for high school diploma and 0 year of experience with a Bachelor’s, degree or equivalent or higher.

- Experience in answering donor/ customer enquiries by phone and by email.

- At least 1-year proven experience in fundraising work related to donor service and data processing, gained in Hong Kong fundraising market.

- Knowledge of MS offices, especially MS Word, MS Excel.

- Attention to details, high accuracy and result oriented.

- Ability to collaborate with others, with a flexible and positive attitude.

- Strong communication and interpersonal skills.

- Able to work independently and under pressure.

- Proficiency in written and spoken Chinese (Cantonese and Putonghua) and English.

- Good writing skills for donor communications materials.

- Customer service oriented.

- Under the supervision of the Assistant PSP IG Officer - Donor Care, to work closely with UNHCR and supporting the implementation of the Donor Care Programme of UNHCR's Private Sector Partnerships Unit, in particular on donor service and donor information processing.

- Assist the supervisor in processing monthly donation (both by autopay and credit card), informing and advising the supervisor in case of inaccuracy and special occurrence.

- Assist the supervisor in processing the one-off donation transactions.

- Confirm donors' personal details, as appropriate, before entering accurate information into the database.

- Assist in taking inbound calls to respond to donors' enquiries, making record and reporting public enquiries to senior staff.

- Assist in following up with donors, by phone, by post and by electronic mail, in relation to donation transaction issues and donor enquiries.

- Conduct telephone fundraising campaigns as required.

- Assist the supervisor in writing donor communications materials and forward to donors.

- Undertaking other duties as assigned by her/his supervisor.

Closing date: 30 September 2026

If you wish to be considered for this vacancy, please go to the link below for application (https://unhcr.wd3.myworkdayjobs.com/en-US/External/job/Donor-Care-Assistant_JR2668723?locations=113ac21cb9f410123442ebb649210000).

The appointment offer will be subject to the proof of medical clearance and satisfactory reference checks.

Only shortlisted candidates will be notified and invited for the interview and written test.