Snr Project Manager - Contact Centre
Hinchen Recruitment Group ·www.hinchen.com.au
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Our client is seeking a Senior Project Manager to lead a replace contact centre platform. This is a high-impact role where the successful candidate will own the end-to-end delivery lifecycle — from scoping and vendor selection through to implementation.
This role will be defining for a career Senior Project Manager and requires deep, specialist experience in Contact Centre replacement to Universal Service Desk.
Key Responsibilities
Key Requirements
Working Arrangements
This is a genuine career opportunity on offer so do not hesitate. Apply now by following the links below, please ensure to attach your resume in MS Word format & we will be in touch shortly! For a confidential discussion please email nicki@hinchen.com.au and apply online below.
Hinchen Recruitment Group is a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality & valued service. One that is respectful to all & is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority.
Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder’s past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.
This role will be defining for a career Senior Project Manager and requires deep, specialist experience in Contact Centre replacement to Universal Service Desk.
Key Responsibilities
- Lead end-to-end Contact Centre transformation program
- Define business needs and scope requirements
- Conduct vendor selection process (RFP/RFQ) and hold vendors accountable
- Develop business case and investment justification
- Establish delivery roadmap and governance framework
- Oversee full implementation lifecycle
- Drive stakeholder alignment across HR, IT, and leadership
- Manage risks, dependencies, and program outcomes
Key Requirements
- Proven experience as a Senior PM specialising in Contact Centre implementations
- Strong track record in vendor selection and system implementation
- Deep understanding of HR systems (e.g. Workday, SuccessFactors, Oracle, etc.)
- Experience delivering enterprise transformation programs
- Strong commercial, governance, and stakeholder management capability
Working Arrangements
- Location: Eight Mile Plains, Brisbane
- Hybrid: 4 days onsite / 1 day WFH after probation
This is a genuine career opportunity on offer so do not hesitate. Apply now by following the links below, please ensure to attach your resume in MS Word format & we will be in touch shortly! For a confidential discussion please email nicki@hinchen.com.au and apply online below.
Hinchen Recruitment Group is a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality & valued service. One that is respectful to all & is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority.
Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder’s past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.
Frequently asked questions
Who is hiring for the Snr Project Manager - Contact Centre role?
Hinchen Recruitment Group is hiring for the Snr Project Manager - Contact Centre position, a Shazamme client. Apply directly on the employer's career site.
Where is the Snr Project Manager - Contact Centre job located?
The Snr Project Manager - Contact Centre role with Hinchen Recruitment Group is based in Eight Mile Plains, QLD, AU.
What does the Snr Project Manager - Contact Centre role pay?
Hinchen Recruitment Group lists the Snr Project Manager - Contact Centre role at AUD 180,000–200,000 per year.
Is the Snr Project Manager - Contact Centre role full-time or contract?
This is a full time position at Hinchen Recruitment Group.
What experience level is the Snr Project Manager - Contact Centre role?
The Snr Project Manager - Contact Centre position is aimed at senior-level candidates.
How do I apply for the Snr Project Manager - Contact Centre role at Hinchen Recruitment Group?
Apply directly on Hinchen Recruitment Group's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.