Senior IT Service Desk Officer
Ethos Beath Chapman - Australia ·www.ethosbc.com
Apply direct
The opportunity
A key public sector organisation is embarking on a high-profile program of work and is looking for a couple of Senior IT Service Desk Officer to join its technology team. This is a fast-paced, mission-critical environment where your experience, calm under pressure attitude and strong customer focus will make a real difference.
You’ll be the go-to technical escalation point for the service desk, delivering Level 1 and 2 support while mentoring junior team members and helping the team meet critical delivery deadlines.
What you’ll be doing
Primarily based in the Sydney CBD, with some travel to other locations as required
This is a fully onsite role and is not suitable for working from home
During peak delivery periods, you may be required to work rostered hours, after hours and weekends
To apply
Click Apply with your updated CV in MS Word format. Please note that applicants must have current Australian work rights, and the successful candidate will be required to complete pre-employment checks, which may include a police check.
A key public sector organisation is embarking on a high-profile program of work and is looking for a couple of Senior IT Service Desk Officer to join its technology team. This is a fast-paced, mission-critical environment where your experience, calm under pressure attitude and strong customer focus will make a real difference.
You’ll be the go-to technical escalation point for the service desk, delivering Level 1 and 2 support while mentoring junior team members and helping the team meet critical delivery deadlines.
What you’ll be doing
- Delivering Level 1 and 2 support for user enquiries and service requests via the ticketing system, walk-ups and phone, with prompt resolution and minimal downtime
- Troubleshooting and resolving network connectivity and performance issues
- Setting up, supporting and relocating end-user hardware, including desktops, laptops, monitors, tablets, smartphones, desk phones, printers, AV equipment and accessories, within SLAs
- Delivering and installing ICT hardware at various NSW locations as required
- Overseeing high-priority incidents, ensuring restoration plans are documented with clear action owners and follow-up dates
- Coordinating computer rollouts across business streams, with thorough tracking and escalation where needed
- Testing hardware for compatibility with business applications and infrastructure
- Executing approved software deployments with minimal user disruption
- Mentoring junior team members and acting as a primary technical escalation point
- Solid experience in the IT industry, including a senior or Level 2 service desk or desktop support role
- Excellent customer service and communication skills, including the ability to guide and train others
- Good understanding of Windows operating systems, Microsoft 365, MS Office and common applications such as Adobe Reader
- Demonstrated ability in configuring, troubleshooting and repairing network hardware
- Experience managing high-priority incidents
- Experience in IT project delivery and coordinating rollouts
- Good understanding of ITSM terminology and processes
- Strong time management and prioritisation skills, with the ability to work under pressure and meet strict deadlines in a mission-critical environment
Primarily based in the Sydney CBD, with some travel to other locations as required
This is a fully onsite role and is not suitable for working from home
During peak delivery periods, you may be required to work rostered hours, after hours and weekends
To apply
Click Apply with your updated CV in MS Word format. Please note that applicants must have current Australian work rights, and the successful candidate will be required to complete pre-employment checks, which may include a police check.
Frequently asked questions
Who is hiring for the Senior IT Service Desk Officer role?
Ethos Beath Chapman - Australia is hiring for the Senior IT Service Desk Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Senior IT Service Desk Officer job located?
The Senior IT Service Desk Officer role with Ethos Beath Chapman - Australia is based in Sydney, NSW, AU.
Is the Senior IT Service Desk Officer role full-time or contract?
This is a full time position at Ethos Beath Chapman - Australia.
What experience level is the Senior IT Service Desk Officer role?
The Senior IT Service Desk Officer position is aimed at senior-level candidates.
How do I apply for the Senior IT Service Desk Officer role at Ethos Beath Chapman - Australia?
Apply directly on Ethos Beath Chapman - Australia's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.