IT Operations Manager
PRA ·www.pra.com.au
Apply directAbout the opportunity
- Join a Melbourne-based community and support provider where technology directly shapes the support people receive at home and in the community
- Be the central technology lead for a small, busy IT function supporting a range of users
- Report into the GM of Technology, with real influence over how the organisation uses its systems
- Partner with operational and clinical teams to turn business needs into practical, automated technology solutions (around 70% of the role)
- Own the organisation's CRM and client management platforms as the go-to SME: configuration, reporting, training and process improvement
- Manage key technology vendors, from roadmap discussions and licensing to value-for-money reviews
- Lead an established two-person offshore helpdesk team, reporting on SLA performance and driving continuous improvement
- Keep the environment stable and secure across several sites, including policies, patching, access control and hands-on troubleshooting
- SME, admin or super-user experience with CRM / client management systems (HubSpot highly regarded)
- A track record of translating business requirements into technology solutions, with strong stakeholder and vendor management
- Experience overseeing IT operations in a small-to-medium organisation, including leading a remote or offshore team
- Solid ITSM, helpdesk and SLA reporting know-how, plus experience developing and enforcing IT policies and security controls
- Hands-on troubleshooting across hardware, software, networks and Microsoft 365
Frequently asked questions
Who is hiring for the IT Operations Manager role?
PRA is hiring for the IT Operations Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the IT Operations Manager job located?
The IT Operations Manager role with PRA is based in Melbourne, VIC, AU.
Is the IT Operations Manager role full-time or contract?
This is a full time position at PRA.
What experience level is the IT Operations Manager role?
The IT Operations Manager position is aimed at mid-level candidates.
How do I apply for the IT Operations Manager role at PRA?
Apply directly on PRA's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.