Customer Service - Junior
DeWinter BH ·www.dewintergroup.com
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Customer Service
Contract, 3+ months
Requirements
Preferred
Job Description
As a Customer Service Specialist, you will serve as a primary brand ambassador by managing multi-channel communications across phone, email, live chat, and various social media platforms, including TikTok, Instagram, and X (Twitter). This role requires a balance of analytical problem-solving and emotional intelligence to resolve sensitive customer issues, negotiate solutions, and escalate high-priority risks to management when necessary. You will be responsible for meticulously documenting interactions in a tracking system, collaborating with internal stakeholders to close service gaps, and upholding the brand's reputation through objective, prompt, and professional responses. To succeed in this fast-paced environment, candidates must demonstrate exceptional multitasking abilities, strong social media moderation skills, and the technical proficiency to manage a high volume of inbound content from a quiet, high-speed remote workspace.
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Contract, 3+ months
Requirements
- 1+ years customer service experience or recent college graduate
- Excellent Verbal and Written Communication Skills
- WIFI speed-high speed connection
- Quiet workspace, free of background noise, and good for video meetings/chats
- Strong basic Word and Excel experience
Preferred
- Customer Service experience from a retail environment
- Social Media Moderation Experience
- Experience monitoring Facebook, Twitter, Instagram, TikTok and responding to customer comments/questions.
Job Description
As a Customer Service Specialist, you will serve as a primary brand ambassador by managing multi-channel communications across phone, email, live chat, and various social media platforms, including TikTok, Instagram, and X (Twitter). This role requires a balance of analytical problem-solving and emotional intelligence to resolve sensitive customer issues, negotiate solutions, and escalate high-priority risks to management when necessary. You will be responsible for meticulously documenting interactions in a tracking system, collaborating with internal stakeholders to close service gaps, and upholding the brand's reputation through objective, prompt, and professional responses. To succeed in this fast-paced environment, candidates must demonstrate exceptional multitasking abilities, strong social media moderation skills, and the technical proficiency to manage a high volume of inbound content from a quiet, high-speed remote workspace.
#zr #LI-RH1
Frequently asked questions
Who is hiring for the Customer Service - Junior role?
DeWinter BH is hiring for the Customer Service - Junior position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service - Junior job located?
The Customer Service - Junior role with DeWinter BH is based in Framingham, MA, US.
What does the Customer Service - Junior role pay?
DeWinter BH lists the Customer Service - Junior role at up to USD 21 per hour.
Is the Customer Service - Junior role full-time or contract?
This is a full time position at DeWinter BH.
What experience level is the Customer Service - Junior role?
The Customer Service - Junior position is aimed at junior-level candidates.
How do I apply for the Customer Service - Junior role at DeWinter BH?
Apply directly on DeWinter BH's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.