Online Operations Manager (E-Commerce)

Monroe Consulting Group, an Executive Recruitment firm, is partnering with an organisation in the Information Technology industry to hire an Online Operations Manager. This opportunity is based in Kuala Lumpur, Malaysia.

Position Overview
The role is responsible for driving online commerce growth across marketplaces and digital channels while managing day-to-day platform performance.
It plays a key role in scaling operations through data-driven strategies, AI tools, and cross-functional collaboration.

Key Responsibilities
Commercial Growth & Performance
Own monthly revenue, traffic, conversion and profitability targets across online channels
Plan and execute platform campaigns (9.9, 10.10, 11.11 etc.)
Improve AOV, repeat purchase and category growth

Marketplace Operations
Ensure accurate listings, pricing, promotions and stock availability
Manage platform health metrics, seller performance and customer ratings
Optimize store merchandising and product discoverability

Data & Reporting
Build daily / weekly dashboards for sales and channel performance
Analyse traffic sources, SKU movement, campaign ROI and competitor actions
Provide insights and action plans to management

AI & Automation
Introduce AI tools to improve operations productivity
Automate reporting workflows and repetitive tasks
Implement AI chat support / content generation / forecasting where relevant

Cross Functional Collaboration
Work closely with supply chain, customer service, finance, marketing and product teams
Ensure smooth execution of campaigns and fulfilment readiness

Key Requirements

• Qualifications & Experience
  5+ years experience in eCommerce / Marketplace Operations
  Strong commercial mindset with proven sales growth track record

• Technical / Functional Expertise
  Data-driven and comfortable with Excel / BI dashboards

• Soft Skills & Leadership Competencies
  Fast-moving, entrepreneurial mindset
  Strong stakeholder management skills