Key Account Manager (Penang)

Empresaria Group PLC ·www.empresaria.com

Location Kuala Lumpur, W.P. Kuala Lumpur, Malaysia
Type Full time
Level Mid
Source Shazamme
Health Live
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Monroe Consulting Group Malaysia, an executive recruitment firm, is partnering with a leading organisation in the Healthcare industry to hire a Key Account Manager. This opportunity is based in Penang, Malaysia.

Position Overview
The role ensures customers achieve their desired outcomes while using the company’s products or services. It drives product adoption, strengthens relationships, and enhances satisfaction to maximise retention and growth.

Key Responsibilities

  • Customer Onboarding: Help new customers understand and successfully use the product.
  • Relationship Management: Maintain strong relationships with key clients, ensuring satisfaction.
  • Product Adoption & Training: Provide guidance and support to maximise product usage.
  • Proactive Engagement: Anticipate customer needs and address issues before they arise.
  • Renewals & Retention: Work to reduce churn and increase customer loyalty.
  • Cross-Selling & Upselling: Identify opportunities to offer additional services or upgrades.
  • Feedback & Improvement: Gather customer feedback and collaborate with internal teams for product enhancements.

Key Requirements

  • Qualifications & Experience Experience in medical sales or insurance is an advantage.

  • Technical / Functional Expertise Proficiency in CRM tools (e.g., Salesforce, HubSpot).

  • Soft Skills & Leadership Competencies Strong communication & interpersonal skill Problem-solving & analytical thinking Customer-focused mindset Ability to manage multiple accounts

Frequently asked questions

Who is hiring for the Key Account Manager (Penang) role?
Empresaria Group PLC is hiring for the Key Account Manager (Penang) position, a Shazamme client. Apply directly on the employer's career site.
Where is the Key Account Manager (Penang) job located?
The Key Account Manager (Penang) role with Empresaria Group PLC is based in Kuala Lumpur, MY.
Is the Key Account Manager (Penang) role full-time or contract?
This is a full time position at Empresaria Group PLC.
What experience level is the Key Account Manager (Penang) role?
The Key Account Manager (Penang) position is aimed at mid-level candidates.
How do I apply for the Key Account Manager (Penang) role at Empresaria Group PLC?
Apply directly on Empresaria Group PLC's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct