Customer Service Representative
Mayday Recruitment ·www.maydayrecruitment.com
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MAYDAY Recruitment is excited to be partnering with a customer-centric and community-focused government department to bring onboard multiple Customer Service Agents!
These roles offer a genuine opportunity to gain valuable NSW Government experience, whilst being provided with in-depth training, and the flexibility of a rotating roster.
What's in it for you?
The Role:
About you:
If this sounds like an opportunity you'd thrive in, please APPLY TODAY!
These roles offer a genuine opportunity to gain valuable NSW Government experience, whilst being provided with in-depth training, and the flexibility of a rotating roster.
What's in it for you?
- Training: Take part in a 12-week training program to learn the ropes and be set up for success.
- Location: Lithgow
- Hours: 35 hours per week, 7 hours per day.
- Rotating Roster: Monday - Friday, 7am - 7pm (excluding public holidays).
- Duration: Commencing 15th July 2026 -temporary assignment until mid January 2027, with the possibility of extension!
- Hourly Rate: $37.39 per hour + Super.
- Working model: Hybrid flexibility - 2 days per week in the office, following training and Manager's approval
- Join with other new starters, so an opportunity to learn together!
The Role:
- Handling a high volume of inbound calls to assist customers with a range of queries.
- Drafting and sending correspondence via email to customers, with high email etiquette.
- Providing comprehensive information based on knowledge of government policies and procedures.
- Working with high service levels, answering customer queries within set timeframes and adhering to KPIs.
- Recording customer and call information within internal computer systems.
- Escalating complaints or issues to management when required.
- Utilising a variety of in-house systems to track and manage customer information accurately
- Take part in a 12 week training program followed by a nesting period to get up to speed with your new role.
About you:
- Multiple years experience across customer service, including call centre, administration and retail.
- Outstanding written and verbal communication skills.
- Intermediate computer skills, with the ability to work across multiple systems.
- Must be able to commit to the full duration of the assignment.
- Candidates must have a completely clean driving record - no current or previous demerit points or bans
- Please note, you do not need to hold a driving licence for this position (above is not-applicable for those that do not hold a licence)
If this sounds like an opportunity you'd thrive in, please APPLY TODAY!
Frequently asked questions
Who is hiring for the Customer Service Representative role?
Mayday Recruitment is hiring for the Customer Service Representative position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Representative job located?
The Customer Service Representative role with Mayday Recruitment is based in Lithgow, NSW, AU. The role is hybrid-friendly.
Is the Customer Service Representative role remote?
Yes — the Customer Service Representative position at Mayday Recruitment is hybrid. Candidates based in AU are preferred.
What does the Customer Service Representative role pay?
Mayday Recruitment lists the Customer Service Representative role at AUD 30–40 per hour.
Is the Customer Service Representative role full-time or contract?
This is a full time position at Mayday Recruitment.
What experience level is the Customer Service Representative role?
The Customer Service Representative position is aimed at mid-level candidates.
How do I apply for the Customer Service Representative role at Mayday Recruitment?
Apply directly on Mayday Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.