Customer Service Officer
Public Sector People ·www.search-4.com.au
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Customer Service Officer (Multiple Opportunities)
Location: Western Suburbs
Duration: ASAP – November 2026/ January 2027/ February 2027
Hours: 24 or 38 hours per week
Rate: $39.68 per hour + super
The Opportunity
We are looking for experienced Customer Service Officers to join our client, a local council in Melbourne’s western suburbs, across multiple temporary opportunities through to February 2027.
This is a great opportunity for someone who enjoys working with the community, thrives in a busy customer-focused environment and is confident handling a high volume of enquiries across both face-to-face and telephone channels.
You will be part of a supportive team, helping residents and customers access the information and services they need while delivering a high standard of customer service.
Key Responsibilities:
Only candidates who are successful in progressing will be contacted.
Location: Western Suburbs
Duration: ASAP – November 2026/ January 2027/ February 2027
Hours: 24 or 38 hours per week
Rate: $39.68 per hour + super
The Opportunity
We are looking for experienced Customer Service Officers to join our client, a local council in Melbourne’s western suburbs, across multiple temporary opportunities through to February 2027.
This is a great opportunity for someone who enjoys working with the community, thrives in a busy customer-focused environment and is confident handling a high volume of enquiries across both face-to-face and telephone channels.
You will be part of a supportive team, helping residents and customers access the information and services they need while delivering a high standard of customer service.
Key Responsibilities:
- Provide friendly and professional customer service across Council’s customer service counter and contact centre.
- Manage a high volume of inbound enquiries while maintaining service standards and a strong focus on customer satisfaction.
- Respond to customer enquiries and resolve complaints where possible, or identify suitable options and solutions.
- Provide accurate information in line with Council policies, procedures and service standards.
- Process payments and provide cashiering services as required.
- Work collaboratively with internal teams to ensure customers receive the right information and support.
- Substantial experience working in a fast-paced, high-volume inbound call or contact centre environment.
- Previous customer service experience, ideally within local government.
- A broad understanding of local government services and processes.
- Previous cashiering or payment processing experience.
- Strong communication and interpersonal skills.
- The ability to remain calm, professional and solutions-focused when dealing with challenging customers.
- A genuine commitment to providing a positive customer experience.
Only candidates who are successful in progressing will be contacted.
Frequently asked questions
Who is hiring for the Customer Service Officer role?
Public Sector People is hiring for the Customer Service Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Officer job located?
The Customer Service Officer role with Public Sector People is based in VIC - Melbourne, VIC, AU.
What does the Customer Service Officer role pay?
Public Sector People lists the Customer Service Officer role at AUD 39–40 per hour.
Is the Customer Service Officer role full-time or contract?
This is a full time position at Public Sector People.
What experience level is the Customer Service Officer role?
The Customer Service Officer position is aimed at mid-level candidates.
How do I apply for the Customer Service Officer role at Public Sector People?
Apply directly on Public Sector People's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.