Customer Product Quality Manager
MLC Industrial ·www.mlc.shazamme.com
Apply directWorking as quality manager including responsibility of Customer Product Quality Management (CPQM).
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Organize meeting worldwide and make sure all related location take action.
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Negotiate with customer about each quality issue if necessary.
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Ensure alignment to the business area UX Quality strategy and policies.
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Drive, coach and supervise resources to ensure that quality commitments to Japanese customer and projects can be met.
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Interface to customer/factory on quality issues and complaints in project and series production.
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Responsible for driving effective corrective and preventive actions on quality issues, audits & complaints and verify effective closure of customer's request with R&D.
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Progress and apply Quality Yokoten activities for process improvement
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Manage 8D and A3 reports and track for closure.
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Organize support at customer site if necessary.
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Participate in customer audits if required.
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Pursuing that lessons learned are collected and used.
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Escalate to Toyota Global Quality Management about project critical issues.
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Enforcing improvement of Japanese OEM quality by applying mindset of continuous improvement.
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Proactively taking various assignment from management.
Requirements
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Bachelor degree in engineering or equivalent (Electronics engineering preferred)
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At least 5 years experience with electronics applications in automotive
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Computer skills such as Microsoft Office (Word, Excel, PowerPoint) and internet/intranet
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Business English communication skill required.
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Business Japanese communication skill preferred.
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Basic technical analysis skills for quality and quality tools.