Travel Claims Consultant

Travel Claims Consultant | Global Insurance Leader | Brisbane CBD

Why You'll Love This Opportunity

• Join a globally recognised insurance organisation with an outstanding reputation

• Secure a permanent opportunity with long-term career growth and development

• Support customers through important moments by providing expert claims assistance

• Comprehensive training provided with genuine career progression pathways

• Modern Brisbane CBD offices with a supportive, collaborative team culture

• Monday to Friday hours with no weekend work

Travel Claims Consultant

Are you looking for a role where you can genuinely make a difference while building a long-term career in insurance?

MAYDAY is recruiting multiple Travel Claims Consultants to join a leading global insurer based in Brisbane CBD. In this customer-focused role, you'll be the first point of contact for customers lodging travel insurance claims, providing support, guidance, and reassurance during what can often be stressful and unexpected circumstances.

This is an excellent opportunity to join a respected organisation that values empathy, professionalism, and exceptional customer service. You'll receive extensive training, work alongside experienced professionals, and gain valuable exposure within the insurance industry while securing a permanent position with future career opportunities.

What's On Offer?

Location: Modern Brisbane CBD offices, conveniently located near public transport

Hourly Rate: $37.91 per hour + Superannuation

Hours: Full-time | Monday to Friday | 9:00am – 5:00pm

Employment Type: Permanent Full-Time Opportunity

Training: Comprehensive onboarding, training, and equipment provided

Team Culture: Supportive leaders, collaborative team environment, and ongoing coaching

Overtime Opportunities: Available during peak travel periods at penalty rates

Hybrid Flexibility: Potential hybrid working arrangements following successful completion of training and probation

Career Development: Genuine opportunities for progression within a global insurance organisation

Key Responsibilities

• Manage incoming travel insurance claims and customer enquiries

• Deliver professional, empathetic support throughout the claims process

• Assess and process claims accurately and efficiently

• Prepare claim outcomes and denial correspondence where required

• Maintain accurate customer records and claim documentation

• Resolve customer concerns and provide timely updates

• Deliver exceptional customer service in a fast-paced environment

About You

• Previous claims or insurance experience is highly regarded

• Strong customer service skills with a genuine passion for helping others

• Excellent communication skills and a professional phone manner

• Ability to remain calm and solutions-focused in challenging situations

• Strong attention to detail and organisational skills

• Experience within a call centre, contact centre, or customer support environment will be highly advantageous

If you're looking to join a global organisation, develop your insurance career, and play a meaningful role in supporting customers when they need it most, we'd love to hear from you.