Quality Assurance Engineer

THE TEAM YOU WILL BE JOINING

• Join a growing enterprise technology team within a well-established Charlotte-based organization investing heavily in modernizing its core business systems
• Work on a small, agile, and highly collaborative team with direct exposure to Salesforce, cloud integrations, enterprise applications, and customer-facing technology
• Support systems that impact both internal users and external customer experiences

LOCATION

• Charlotte, NC

WHAT THEY OFFER YOU

• A high-impact QA role tied to a major Salesforce Customer 360 implementation
• Exposure across Sales Cloud, Service Cloud, Data Cloud, CPQ, Field Service, Agentforce, ERP, and AWS-based integrations
• The ability to influence testing strategy, automation coverage, and overall quality practices across enterprise platforms
• A collaborative environment working closely with Developers, Business Analysts, Salesforce Admins, Product Owners, and DevOps teams
• Strong benefits, paid time off, educational assistance, 401(k) match, and employee engagement opportunities

WHY THIS ROLE IS IMPORTANT

• Play a critical role in ensuring the quality, reliability, and performance of enterprise systems that support a broad internal and customer-facing user base
• Help build and execute testing strategies across Salesforce Customer 360, ERP, AWS integrations, APIs, and backend systems
• Validate complex workflows, identify defects, improve regression and smoke testing coverage, and support the continued scaling of QA processes
• Partner closely with technology and business stakeholders to improve system reliability, data quality, and overall user experience
• Step into a role well-suited for someone who enjoys hands-on testing while also thinking strategically about process improvement, automation, and enterprise system performance

THE BACKGROUND THAT FITS

• 3+ years of hands-on QA Engineering experience
• Strong understanding of software testing principles, QA methodologies, and test documentation
• Experience testing Salesforce environments, ideally across Customer 360 components such as Sales Cloud, Service Cloud, Data Cloud, CPQ, Agentforce, or Field Service
• Ability to test data flows, integrations, APIs, REST/SOAP services, and backend system validations
• Experience writing and executing test plans, test cases, regression testing, smoke testing, and automated test scripts
• Familiarity with Agile/Scrum environments and tools such as Jira or Azure DevOps
• Exposure to test automation frameworks, with ACCELQ experience being a plus
• Salesforce certifications are a plus, but not required
• Strong analytical, problem-solving, and communication skills, with the ability to work through ambiguity and partner cross-functionally