Client Support Representative

• ASAP start
• Hybrid: 3 days in the office, 2 days WFH
• Temporary assignment with strong potential to transition to permanent
• $36.82 ph + super

ABOUT THE COMPANY

Join a leading national allied health provider dedicated to improving the lives of people accessing disability services across Australia. With a collaborative, people-first culture, this organisation is passionate about delivering exceptional client outcomes while investing in the wellbeing and development of its team. You'll enjoy working in a supportive environment where your contribution is genuinely valued and your career can continue to grow.

ABOUT THE ROLE

This is a varied and rewarding Client Support role where you'll become the central point of contact for clients, clinicians and external stakeholders. You'll manage referrals, coordinate clinician schedules, respond to enquiries and help ensure the smooth day-to-day running of a busy allied health office. Working alongside a collaborative team, you'll play an important role in delivering a positive client experience while supporting clinicians to provide outstanding care.

DUTIES

• Manage new client enquiries via phone, email and online referrals
• Process referrals and coordinate clinician appointments
• Schedule, reschedule and manage clinician calendars
• Prepare and administer service agreements and client documentation
• Liaise with clients, families and external stakeholders
• Support clinicians with day-to-day administrative requirements
• Maintain a welcoming, organised office environment
• Complete Work Health & Safety administrative tasks and quarterly audits
• Accurately update client records using internal systems
• Contribute to continuous process improvements and team initiatives

SKILLS & EXPERIENCE

• Previous experience in administration, client services or customer support
• Experience within healthcare, allied health or the NDIS highly regarded
• Strong organisational skills with the ability to manage competing priorities
• Excellent written and verbal communication skills
• Confident using multiple systems and able to quickly learn new technology
• A proactive, adaptable and solutions-focused approach
• High attention to detail and strong administrative accuracy

OUR RECRUITMENT PROCESS

At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.

Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted candidates will then proceed to a virtual interview with the consultant managing the role.

Due to the volume of applications and the specific nature of our briefs, we are unable to take phone enquiries about roles before an application is submitted. We ask that all interested candidates please apply online and wait to hear from us. Rest assured, we respond to every applicant, regardless of the outcome, so you will not be left wondering.

Lotus People are proud to have been awarded Best Agency for Candidate Experience for five consecutive years. We look forward to providing you with a positive and respectful experience.