Technical Delivery Lead - Device rollout

Technical Delivery Lead
Contract until April 2027
$1057 per day

Our client is a high-profile government organisation delivering a major technology and infrastructure program .
Join a high-profile independent NSW statutory organisation at the centre of delivering one of the state’s most significant public events

This is a newly created Technical Delivery Lead opportunity responsible for a key technology workstream supporting the deployment of almost 12,000 EUC device across close to 100 sites.

Role Description:
As the Technical Delivery Lead, you will lead the device deployment workstream, working closely with internal technical teams, suppliers and other technology workstreams to deliver a complex and highly time-critical program.

This is not a traditional Project Manager role. The successful candidate will require strong technical depth, particularly across infrastructure, devices and large-scale deployments, combined with the ability to manage suppliers, risks, dependencies and delivery schedules.
Responsibilities:

• Technical delivery leadership: Lead the planning and delivery of a large-scale device and technology deployment
• Workstream leadership: Take ownership of the voting tablet technology workstream and drive delivery through to completion
• Deployment planning: Coordinate the deployment of approximately 12,000 devices across close to 100 sites
• Technical coordination: Work closely with internal technical teams to understand solution requirements, configuration, testing and deployment activities
• Supplier management: Act as a key conduit between the project, technical teams and suppliers, managing supplier performance and delivery
• Schedule management: Develop and manage delivery schedules, milestones and critical activities
• Risk & issue management: Maintain RAID activities and proactively identify, manage and escalate risks and issues
• Dependency management: Identify and manage dependencies across multiple technology workstreams
• Workshops: Lead kick-off meetings, technical workshops and delivery planning sessions
• Problem resolution: Use sufficient technical knowledge to understand issues, engage the right technical resources and drive issues through to practical outcomes
• Stakeholder management: Build strong relationships with internal stakeholders, technical teams, suppliers and project leadership
• Go-live readiness: Support testing, deployment and site readiness activities
• Delivery assurance: Maintain momentum against highly constrained and largely immovable delivery dates

Skills and Experience:

• Extensive experience in technology delivery leadership across complex technology, infrastructure or transformation programs
• Proven experience delivering large-scale technology, infrastructure, device or site deployments
• Strong understanding of end-user computing, devices, tablets, infrastructure or technology deployment
• Experience managing large-scale deployment schedules and delivery activities
• Strong supplier and vendor management experience
• Demonstrated ability to manage risks, issues, dependencies and RAID
• Strong stakeholder management and communication skills
• Ability to engage confidently with technical teams and understand technical issues without needing to be the hands-on technical specialist
• Proven ability to drive issues through to resolution and deliver outcomes
• Experience working in highly time-critical environments with fixed or immovable deadlines
• Ability to work across multiple technology workstreams and manage complex dependencies
• Strong organisational skills and ability to work independently
• Previous government experience is desirable, particularly experience working within highly governed environments
• NICE CXone or other contact centre technology experience is desirable but not essential
• Strong infrastructure and large-scale deployment experience will be prioritised over specific CXone experience

Consultant: Tito Tealdo - titob@eitr.com.au

Keywords: Technical Delivery Lead, Technology Delivery, Technology Infrastructure, Infrastructure Delivery, Device Deployment, Tablet Deployment, Large Scale Deployment, EUC, Technology Rollout, Infrastructure Deployment, Supplier Management, Vendor Management, RAID, Stakeholder Management, Contact Centre, NICE CXone, Government, NSW, Technology Program, Technology Infrastructure