Customer Service Advisor
JoH ·www.jhrecruitment.co.uk
Apply directCustomer Service Administrator – Leeds City Centre
Salary: £24,785 + Benefits
Full Time | Permanent | Hybrid Working Available
We are excited to be recruiting on behalf of a well-established and innovative organisation based in Leeds City Centre, who are looking to add a Customer Service Administrator to their welcoming and supportive team.
This is a fantastic opportunity whether you're beginning your career, returning to the workplace, or seeking a new direction. The company is known for valuing its employees and offering genuine opportunities for growth and development.
What’s on offer?
- Full-time, permanent position (Monday to Friday, 9:00am – 5:30pm)
- Hybrid working options available following training
- Modern office space in a central location with excellent transport links
- Smart-casual dress code every day
- 33 days holiday (including bank holidays), increasing with service
- Option to purchase additional leave plus an extra day off for your birthday
- Competitive salary and benefits package, including:
- Private health insurance
- Life assurance
- Matched pension scheme
- Salary sacrifice options
- Clear career progression pathways and ongoing development opportunities
- Comprehensive in-house training
- A collaborative, friendly team environment
- Regular social and charity events
- Opportunity to join a market-leading business trusted by over 1 million customers
About the Company
With more than two decades of industry experience and a strong global presence, this organisation is a leading name within the conveyancing and remortgage sector. They play a key role in arranging a significant proportion of remortgages across the UK.
The company is recognised for delivering outstanding customer service and embracing innovative technology. They are committed to fostering a positive, inclusive workplace where employees feel supported, valued, and encouraged to grow their careers.
About the Role
No prior legal experience is required for this position. This role would suit someone who is detail-oriented, organised, and enjoys working with both data and customers.
Whether you have previous experience in administration, customer service, or another office-based role, this could be a great next step. Full training will be provided, including guidance on internal systems and platforms such as the Land Registry portal.
Key Responsibilities
- Communicating with clients, borrowers, and external parties via telephone
- Working towards monthly completion targets while maintaining high standards
- Identifying and resolving potential issues, escalating where necessary
- Managing inbound and outbound communications in line with service standards
- Updating case management systems accurately
- Interpreting redemption statements and search results
- Preparing and setting up files for completion
What We’re Looking For
We’re looking for someone with a positive attitude, strong attention to detail, and a willingness to learn.
Ideally, you will have:
- Excellent communication and customer service skills
- Strong organisational and data entry abilities
- The ability to work independently as well as part of a team
- Experience working to deadlines in a fast-paced environment
- Previous administration, customer service, or office experience (desirable but not essential)
Due to the high volume of applications we receive, unfortunately we are unable to provide individual feedback. If you have not heard from us within 5 days, please assume that your application has been unsuccessful on this occasion.
By applying to this advertisement, you consent to Jo Holdsworth Recruitment holding your details for a 30-day period and contacting you via any method listed on your application.