Sr. Public Engagement Manager

THE TEAM YOU WILL BE JOINING

• Join a large, established utility organization supporting critical infrastructure projects throughout Florida.
• Partner with engineering, construction, government relations, and internal leadership to drive successful community engagement.
• Play a highly visible role in managing stakeholder relationships and ensuring successful execution of infrastructure projects from planning through restoration.

LOCATION

• Field-based opportunity supporting Florida's west coast.
• No regular office reporting requirement; St. Petersburg and Lake Mary are potential office locations when needed.
• Minimum three days per week in the field, with frequent regional travel.
• Company vehicle provided.
• Typical business hours, with occasional approved overtime. Voluntary storm response opportunities.

WHAT THEY OFFER YOU

• Opportunity to work with a leading utility organization on critical infrastructure projects impacting local communities.
• High level of autonomy and ownership over strategic engagement initiatives.
• Diverse portfolio of projects involving substations, undergrounding, and customer delivery infrastructure.
• Direct interaction with property owners, HOAs, elected officials, community leaders, and internal leadership.
• Dynamic, field-based position offering variety, independence, and meaningful community impact.

WHY THIS ROLE IS IMPORTANT

• Develop and execute strategic public engagement plans for multiple infrastructure projects of varying sizes and complexity.
• Lead community and customer engagement efforts throughout the project lifecycle, from initial planning and strategy through preconstruction, construction, and restoration.
• Serve as a key liaison between project teams, property owners, local government officials, HOAs, and community stakeholders.
• Lead presentations and public meetings with HOAs, city councils, and other external audiences.
• Manage complex customer concerns, high-level escalations, and sensitive stakeholder situations.
• Coordinate communications, track inquiries, and ensure timely resolution of customer and community concerns.
• Partner with engineering, construction, legal, and government relations teams to support successful project execution.
• Independently manage a heavy portfolio of simultaneous projects while maintaining exceptional organization and communication.

THE BACKGROUND THAT FITS

• Experience spanning utility operations, infrastructure projects, customer experience, and stakeholder engagement.
• Strong background in customer-facing roles involving complex escalations, conflict resolution, and relationship management.
• Experience presenting to external audiences, including community organizations, HOAs, government officials, or executive stakeholders.
• Exceptional organizational and project management skills, with demonstrated success managing multiple competing priorities.
• Backgrounds in utility customer experience, infrastructure engagement, real estate/property development, or customer service leadership with relevant utility and infrastructure exposure.
• Ability to work independently, navigate challenging stakeholder situations, and build relationships across all organizational levels.
• Strong written and verbal communication, negotiation, and problem-solving skills.
• Bachelor's degree with 5+ years of related experience, or high school diploma/GED with 7+ years of related experience.
• Valid driver's license and willingness to travel extensively throughout the assigned territory.