Customer Service Representative
MLC GROUP Healthcare ·www.mlc.shazamme.com
Apply directMain Responsibilities
- Drive strong customer success and customer service culture across the organization
- Support sales teams, distributors, and healthcare providers in Japan
- Manage customer inquiries, complaints, and order fulfillment processes
- Coordinate specimen collection, shipment, and test report delivery
- Collaborate cross-functionally with operations, logistics, commercial, and global teams
- Improve operational efficiency, SOPs, and customer experience processes
- Handle multiple projects while maintaining organization and urgency
- Participate in meetings, presentations, and customer communications
- Maintain compliance with quality management systems and procedures
- Provide reliable office-based support in Tokyo with occasional travel
Requirements
Required Qualifications
- Bachelor’s degree or equivalent experience
- 4+ years of customer service experience
- Fluent Japanese and business-level English reading/writing ability
- Strong customer service, order management, and data entry skills
- Advanced Microsoft Office proficiency
- Strong communication, interpersonal, and organizational skills
- Ability to multitask in a fast-paced environment
- Conflict resolution and problem-solving ability
- Professional phone and customer interaction skills
- Experience following or creating SOPs
Required / Desired Skills
- Process improvement and operational optimization experience
- Experience training customers and resolving issues
- Comfortable with new IT systems and data management tools
- Adaptable, detail-oriented, and resilient
- Strong teamwork and relationship management skills
- Passion for improving English communication skills
Preferred Experience
- Salesforce.com or similar CRM experience
- Medical/pharma/device industry experience
- Experience improving operational workflows and procedures
Frequently asked questions
Who is hiring for the Customer Service Representative role?
MLC GROUP Healthcare is hiring for the Customer Service Representative position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Representative job located?
The Customer Service Representative role with MLC GROUP Healthcare is based in US.
What does the Customer Service Representative role pay?
MLC GROUP Healthcare lists the Customer Service Representative role at USD 5,000,000–9,200,000 per year.
Is the Customer Service Representative role full-time or contract?
This is a full time position at MLC GROUP Healthcare.
What experience level is the Customer Service Representative role?
The Customer Service Representative position is aimed at mid-level candidates.
How do I apply for the Customer Service Representative role at MLC GROUP Healthcare?
Apply directly on MLC GROUP Healthcare's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.