End User Desktop Support - FIFO Role

PaxusBB ·www.paxus.com.au

Location Adelaide CBD, South Australia, Australia
Work type Remote
Salary AUD 45 - 50 / hour
Type Full time
Level Mid
Source Shazamme
Technology
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End User Desktop Support – FIFO Role

6-Month Contract | Likely to Extend | FIFO – South Australia

We are seeking an End User Desktop Support professional to provide hands-on IT support at a remote mining site. This is a FIFO position with a 1 week on / 1 week off roster.

FIFO & Roster

  • Location: SA
  • Roster: 1 week at site / 1 week off in Adelaide
  • Shift: Thursday to Wednesday
  • Hours: 12-hour shift

Key Responsibilities

  • Provide onsite Level 1 IT and desktop support
  • Build, configure and deploy laptops and other IT hardware
  • Troubleshoot desktop hardware, applications and connectivity issues
  • Provide onsite Unified Communications and meeting room support
  • Support desktop applications and assist users with technical queries
  • Provide Guest Network support
  • Log, manage and resolve incidents and service requests through ServiceNow/Service Desk
  • Track incidents through to resolution with resolver teams
  • Provide face-to-face updates to onsite users
  • Perform daily meeting room and technology diagnostic checks
  • Coordinate printer hardware, consumables and third-party maintenance
  • Manage hardware failures, replacement parts and physical hardware installation
  • Maintain IT asset records and onsite equipment
  • Perform other onsite IT support duties as required

About You

  • Experience in Desktop Support / Service Desk / IT Support
  • Strong troubleshooting skills across hardware, software and applications
  • Comfortable providing face-to-face onsite support
  • Experience with laptops, printers, meeting room technology and network connectivity
  • Familiarity with ServiceNow or similar ITSM platforms
  • Strong communication and customer service skills
  • Comfortable working 12-hour shifts in a FIFO mining environment
  • Previous experience in a remote/site-based or mining environment is highly regarded

FIFO experience is preferred, but strong desktop support candidates with the right technical skills will also be considered.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Ian Cardinal on +617 3472 6580 or email icardinal@paxus.com.au and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.

Frequently asked questions

Who is hiring for the End User Desktop Support - FIFO Role role?
PaxusBB is hiring for the End User Desktop Support - FIFO Role position, a Shazamme client. Apply directly on the employer's career site.
Where is the End User Desktop Support - FIFO Role job located?
The End User Desktop Support - FIFO Role role with PaxusBB is based in Adelaide CBD, SA, AU. The role is remote-friendly.
Is the End User Desktop Support - FIFO Role role remote?
Yes — the End User Desktop Support - FIFO Role position at PaxusBB is remote. Candidates based in AU are preferred.
What does the End User Desktop Support - FIFO Role role pay?
PaxusBB lists the End User Desktop Support - FIFO Role role at AUD 45–50 per hour.
Is the End User Desktop Support - FIFO Role role full-time or contract?
This is a full time position at PaxusBB.
What experience level is the End User Desktop Support - FIFO Role role?
The End User Desktop Support - FIFO Role position is aimed at mid-level candidates.
How do I apply for the End User Desktop Support - FIFO Role role at PaxusBB?
Apply directly on PaxusBB's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct