Unified Communications Engineer/Administrator

Unified Communications Support Engineer / Administrator – Microsoft Teams

Location: Dublin 8 – Hybrid (minimum 2 days onsite per week)
Contract: 12 months, with potential 12-month extension
Start Date: 9 October 2026
Hours: Monday–Friday, 8 hours per day between 08:00–19:00, with occasional out-of-hours flexibility

We are looking for a Junior Unified Communications Support Engineer / Administrator to join the M365 Implementation Unit within a major public-sector organisation. The successful candidate will provide Level 2 support and administration across Microsoft Teams and Microsoft 365, helping maintain a stable, secure and effective communications environment.

The Role

You'll be responsible for:

• Providing Level 2 troubleshooting and technical support for Microsoft Teams and related services.
• Managing incidents and service requests through to resolution, ensuring SLA adherence.
• Supporting Teams configuration, administration and troubleshooting, including users, teams, channels, chats and apps.
• Managing Teams policies, settings, memberships and app deployment.
• Supporting Microsoft 365 services including Entra ID (Azure AD), Exchange Online and the Microsoft 365 Admin Centre.
• Monitoring and managing service desk ticket queues and identifying recurring issues for problem management.
• Escalating complex issues to Level 3 teams or Microsoft where appropriate.
• Supporting platform stability, availability, security, patching and updates.
• Maintaining accurate technical documentation and knowledge articles.
• Supporting testing and implementation of service changes.
• Providing coaching, knowledge sharing and training to colleagues, administrators and Teams users.
• Working collaboratively with technical teams and stakeholders to ensure security, compliance and governance across Teams.

What We're Looking For

Essential:

• A minimum of 3 years' Level 2 ICT Helpdesk/IT Support experience, with a focus on Microsoft Teams administration.
• Practical experience supporting or administering Microsoft Teams, including users, policies, meetings and troubleshooting.
• Working knowledge of Microsoft 365, including Entra ID/Azure AD, Exchange Online and the Microsoft 365 Admin Centre.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills, with the ability to support non-technical users.
• Ability to manage incidents and service requests through to resolution.
• Strong documentation and knowledge-sharing skills.
• Microsoft 365 Certified: Teams Administrator Associate certification (or equivalent).
• A Level 6 or higher qualification in Computing, OR relevant ICT Helpdesk experience combined with recognised industry qualifications such as CompTIA A+ or ITIL V4.
• Full professional proficiency in English.

Desirable: Experience working within structured IT service management, problem and change management environments would be advantageous.

Why Apply?

This is an opportunity to work within a large-scale Microsoft 365 environment, gaining hands-on experience across Teams administration, support, security, governance and service improvement while working as part of a collaborative technical team.

Interested? Apply now with your CV to find out more about the opportunity.

The role is hybrid in Dublin 8, with a minimum of two days onsite per week, and the successful candidate must be available to commence on 9 October 2026.