Dental Office Manager

We are a privately owned, family-operated group of dental practices serving the NYC area for over 40 years. Our organization was built on one simple belief: patients deserve affordable, high-quality dentistry in an environment where they feel comfortable, welcomed, and cared for.

Unlike many large organizations, our leadership team remains deeply involved in the day-to-day operations of our practices. We value transparency, humility, teamwork, and operational excellence. Many of our team members have been with us for decades because we believe in creating a culture where people genuinely enjoy coming to work.

Our practices provide comprehensive dental services including:

• General Dentistry
• Periodontics
• Oral Surgery
• Endodontics
• Orthodontics

We are currently seeking a strong Office Manager who can help lead operations, support team development, and continue improving systems and workflows across the practice.

Position Overview

The Office Manager will oversee daily operations, team management, patient flow, scheduling efficiency, and front office performance while helping create a positive, accountable, patient-centered environment.

This role is ideal for someone who is operationally strong, business-minded, highly organized, and capable of leading teams while maintaining humility and collaboration. We are not looking for someone who wants to “tear everything apart.” We want a leader who can build relationships, improve systems, and support long-term growth while respecting the culture and foundation that already exists.

Responsibilities

• Oversee daily practice operations and schedule flow
• Manage front office and administrative team performance
• Support operational efficiency and workflow optimization
• Monitor KPIs, scheduling, and patient experience metrics
• Coach and mentor team members
• Support treatment acceptance and financial workflows
• Partner with leadership on process improvements
• Assist with onboarding and team accountability
• Maintain a positive and collaborative office culture
• Ensure patients receive exceptional customer service

Ideal Candidate

• Previous dental office management experience required
• Strong operational and leadership skills
• Business-minded with strong organizational abilities
• Humble, coachable, and team-oriented
• Strong communication and conflict resolution skills
• Experience with insurance workflows and front office operations
• Comfortable managing schedules, teams, and performance expectations
• Experience with Open Dental or similar dental software preferred
• Ability to thrive in a fast-paced multi-provider environment

Why Join Us?

• Stable, long-standing organization with deep roots in the community
• Family-owned culture with hands-on leadership
• Leadership team that values transparency and support
• Opportunity to help shape operations and team success
• Competitive compensation and bonus opportunities
• Long-term career growth potential