Customer Service Specialist

An exciting opportunity has become available for a Customer Relations Officer to join a growing player within the automotive industry. This is an initial 2-month temporary assignment, with the potential for extension based on business needs and performance.
Working within a collaborative and supportive team, you'll be the first point of contact for customers, helping to resolve enquiries, manage customer cases, and ensure a seamless customer journey.
About the Role As a Customer Relations Officer, you will play a key role in maintaining exceptional customer service standards and supporting customers through a variety of enquiries and escalations.
Key Responsibilities

• Manage inbound and outbound customer enquiries via phone, email and digital channels
• Handle customer cases from initial enquiry through to resolution
• Maintain accurate customer records within CRM systems
• Liaise with internal stakeholders and dealership networks to facilitate issue resolution
• Support customer satisfaction initiatives and follow-up activities
• Prepare reports on customer interactions, trends and case outcomes
• Assist with documentation and compliance-related customer matters
• Support customer communication campaigns, recalls and service programs
• Contribute to process improvements and customer experience initiatives

About You To be successful in this role, you will have:

• Previous experience in customer service, customer relations, contact centre or similar environments
• Outstanding verbal and written communication skills
• Strong problem-solving and conflict-resolution abilities
• A professional, empathetic and customer-focused approach
• Excellent organisational skills and attention to detail
• Confidence using CRM systems and Microsoft Office applications
• The ability to manage multiple priorities in a fast-paced environment
• A proactive attitude and a willingness to collaborate across teams

Automotive industry experience is highly regarded but not essential.
What's on Offer?

• Immediate start opportunity
• Initial 2-month temporary assignment with potential to extend
• Monday to Friday business hours 9;00AM - 5:30PM 
• $35.50PH + SUPER | weekly pay 
• Modern office environment located in Macquarie Park
• Convenient access to public transport
• Opportunity to gain experience with a respected organisation in the automotive sector
• Supportive team culture and career development exposure

If you're a customer-focused professional who enjoys building relationships, solving problems and delivering outstanding service, we'd love to hear from you.

Apply now to be considered for this exciting temporary opportunity.