Customer Service Officer | Hybrid Work Model | Macquarie Park
SB Recruitment ·www.sbrecruitment.com
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The Company
Our client is a well-established and highly regarded financial services organisation, recognised for its innovative asset finance products and commitment to delivering exceptional customer experiences. With a reputation built on integrity, professionalism and service excellence, they provide a collaborative and supportive environment where employees are valued and encouraged to succeed.
Conveniently located in Macquarie Park, the office offers easy access to public transport and onsite parking. You'll receive comprehensive training, ongoing support and the opportunity to gain valuable experience with a respected leader in the financial services industry.
The Opportunity
An exciting opportunity has become available for an enthusiastic Customer Service Representative to join a busy contact centre on a 2–3 month temporary assignment. Reporting to the Customer Service Team Leader, you'll be the first point of contact for customers, delivering outstanding service while assisting with a variety of account and general enquiries.
Your responsibilities will include:
About You
To be successful in this role, you will ideally possess:
How to Apply
If you're available immediately or at short notice and are looking to secure a 2–3 month temporary assignment with a leading financial services organisation, we'd love to hear from you. Apply today or call Sarah Bolster on 02 9002 5001 for a confidential conversation.
Our client is a well-established and highly regarded financial services organisation, recognised for its innovative asset finance products and commitment to delivering exceptional customer experiences. With a reputation built on integrity, professionalism and service excellence, they provide a collaborative and supportive environment where employees are valued and encouraged to succeed.
Conveniently located in Macquarie Park, the office offers easy access to public transport and onsite parking. You'll receive comprehensive training, ongoing support and the opportunity to gain valuable experience with a respected leader in the financial services industry.
The Opportunity
An exciting opportunity has become available for an enthusiastic Customer Service Representative to join a busy contact centre on a 2–3 month temporary assignment. Reporting to the Customer Service Team Leader, you'll be the first point of contact for customers, delivering outstanding service while assisting with a variety of account and general enquiries.
Your responsibilities will include:
- Managing a high volume of inbound customer enquiries
- Providing accurate information regarding customer accounts and finance products
- Assisting customers with payment enquiries, account updates and general requests
- Investigating and resolving customer queries in a timely and professional manner
- Liaising with internal departments to ensure prompt issue resolution
- Maintaining accurate customer records across multiple systems
- Meeting service levels and quality standards while delivering a positive customer experience
About You
To be successful in this role, you will ideally possess:
- Minimum 12 months experience working in a high-volume contact centre or customer service environment within financial services
- Strong communication skills and the ability to build rapport with a broad range of customers
- Excellent problem-solving skills and a genuine passion for helping people
- Strong attention to detail and the ability to navigate multiple systems efficiently
- A positive attitude, resilience and the ability to perform in a fast-paced team environment
How to Apply
If you're available immediately or at short notice and are looking to secure a 2–3 month temporary assignment with a leading financial services organisation, we'd love to hear from you. Apply today or call Sarah Bolster on 02 9002 5001 for a confidential conversation.
Frequently asked questions
Who is hiring for the Customer Service Officer | Hybrid Work Model | Macquarie Park role?
SB Recruitment is hiring for the Customer Service Officer | Hybrid Work Model | Macquarie Park position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Officer | Hybrid Work Model | Macquarie Park job located?
The Customer Service Officer | Hybrid Work Model | Macquarie Park role with SB Recruitment is based in Sydney, NSW, AU. The role is hybrid-friendly.
Is the Customer Service Officer | Hybrid Work Model | Macquarie Park role remote?
Yes — the Customer Service Officer | Hybrid Work Model | Macquarie Park position at SB Recruitment is hybrid. Candidates based in AU are preferred.
Is the Customer Service Officer | Hybrid Work Model | Macquarie Park role full-time or contract?
This is a full time position at SB Recruitment.
What experience level is the Customer Service Officer | Hybrid Work Model | Macquarie Park role?
The Customer Service Officer | Hybrid Work Model | Macquarie Park position is aimed at mid-level candidates.
How do I apply for the Customer Service Officer | Hybrid Work Model | Macquarie Park role at SB Recruitment?
Apply directly on SB Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.